How do I contact TUI Airways reservations?

How do I contact TUI Airways reservations?

Passengers like to travel on TUI Airways due to its passenger-centric services. Moreover, it responds to the traveler's feedback and does not ignore them. However, travelers often get confused about how to contact TUI Airways and which is the suitable way to contact for a particular service. Read the blog till the end to discover the reliable ways to contact TUI Airways.

For booking inquiries:

• USA:
• Canada:
• Abu Dhabi:

For mail assistance:

• Medical Assistance:
• TUI Airways Guest members:
• Group bookings:

Online Chat Assitance - SARA, Available 24*7

How to Contact TUI Airways Customer Support By Phone?

TUI Airways offers flight travel all around the globe and covers major countries. Thus, travelers reach out to TUI Airways from different parts of the globe. So to provide assistance to passengers in their preferred language, TUI Airways has specific phone numbers for different countries.

Check out the list of phone numbers below. Passengers can dial the relevant phone number and speak to a live person at TUI Airways. For other regions, travelers can visit the official website for more details.

Regions	Timings
Australia	24*7
Canada	24*7
USA	24*7
Saudi Arabia	24*7
UK	24*7
Russia	Mon-Fri, 9 AM to 5 PM
UAE	24*7
South Africa	24*7
Japan	Mon-Fri, 9 AM to 5 PM
Singapore	24*7
Switzerland	Mon-Sat, 8 AM to 7 PM
Spain	Mon-Fri, 9 AM to 5 PM
Germany	Mon-Fri, 9 AM to 5 PM
Turkey	24*7
France	Mon-Fri, 9 AM to 5 PM

• Passengers can call the airline in the working hours and get all the information and help.
• Travelers will get assistance in English, Spanish, and Arabic languages.

If the travelers are still confused about how to contact TUI Airways, then they can follow these simple steps.

• Go to the official website of TUI Airways.
• Now, go to the "Help Us" page.
• Pick the "Call Us" option.
• After that, enter the country and hit on the search button.
• The TUI Airways phone number will appear on the screen.
• Travelers can dial the following number and speak to the customer service team at TUI Airways.

How to Contact TUI Airways via Live Chat?

TUI Airways offers live chat assistance to their passengers. It is easy and convenient. But the question that arises is how to speak to a live person on TUI Airways through online chat.

• TUI Airways has a virtual chat assistant "Sara."
• Moreover, it is available 24*7.
• Passengers can navigate to the "Help Us" page and select the Online Chat option.

Travelers can take the following action to speak to a live agent on the online chat.

• Click on the online chat option.
• Now, enter the e-mail address and name.
• Click on the checkbox confirming that TUI Airways can use the flight details.
• After that, Sara - The live chat assistant will greet the passenger.
• Passengers can write their query or choose the option from the list.
• After that, pick the optio "Others" from the list.
• Sara will offer the option of "Connect to an agent."
• Pick the option and soon a live person will connect over the chat.

Seek Assistance From TUI Airways Via Email

Although the above two ways are very reliable for connecting to TUI Airways's executives, however, sometimes contacting the airline via e-mail becomes a necessity. Passengers may have to contact TUI Airways by sending mail to the relevant department. The reason could be related to any in-flight or off-flight services.

The customer service team of TUI Airways will reply to the e-mail ASAP.

Fill out the Feedback and Assistance Form

Sometimes TUI Airways passengers may want to share their flight experience or raise their conce s about flight-related issues. In that scenario, filling out the online feedback and assistance form is the most suitable way to contact TUI Airways.

Passengers can fill out the feedback form for:

• Flight disruptions.
• Baggage claims.
• Also, refund.
• Guest membership.
• Also, crew member behavior.
• In-flight services.
• Security issue.

Passengers need to share:

• Flight details.
• Contact details.
• Reason.
• Also, any documents.
• Description.

TUI Airways will revert to travelers quickly. Flyers should provide the correct details for quick response.

How to Contact TUI Airways for Medical Assistance?

Travelers with disabilities get a dedicated contact number for assistance on TUI Airways.

Passengers in need of a wheelchair can submit their request up to 48 hours before their scheduled flight departure. The medical assistance is provided by the airlines to the passengers:

• In need of a portable oxygen cylinder or ventilator.
• If they need a stretcher.
• Actively contagious condition.
• Also, with a need for battery-powered medical devices.

Travelers need to send their recent medical report 72 hours before the flight to contact centre TUI Airways.

TUI Airways also offers the pre-flight medical assessment for flyers departing in less than 24 hours. They can call or send their MEDA pre-flight assessment form to contact centre TUI Airways.

Get Assistance for TUI Airways Guest Membership

Enrolling in TUI Airways Guest is easy. However, the challenge comes in maintaining the account, personal information, and password. So, the next question comes to mind is that how to contact the TUI Airways Guest department of the airways. TUI Airways offers separate e-mail addresses for each tier.

Passengers can e-mail at:

• Bronze members: guest TUI Airways guest.
• Silver members: guest silver TUI Airways guest.
• Platinum members: guest platinum TUI Airways guest
• Gold members: guest gold TUI Airways guest

TUI Airways Guest members can also contact the customer service team by dialing the following phone numbers.

• Canada:
• USA:
• Abu Dhabi:

Follow TUI Airways Social Media Pages

Social media has vastly changed the way of interaction. It is not just limited to posting pictures but is also useful in sharing information. Travelers who are willing to travel on TUI Airways flights can get the latest flight deals and offers from TUI Airways's social media handles.

Passengers can follow their Facebook, Linkedin, Instagram, and Twitter accounts to get all the recent developments of the airline.

Moreover, if there is any issue with a passenger's flight, then travelers can raise their conce s on these platforms. Whether passengers felt distress before, during, or after the flight TUI Airways will look into the matter and take the necessary actions.

Visit the TUI Airways Sales Office

Passengers can also choose to visit the TUI Airways sales office and get their conce s resolved. It can be a little hectic but the traveler can communicate their issue one to one with the executive. Visiting the TUI Airways sales office is beneficial in case of group booking. TUI Airways approves group bookings made in an TUI Airways sales office.

Which Method Should Travelers Prefer?

We have learned the multiple ways to contact TUI Airways. Hopefully, by now we have settled your curiosity about how to contact TUI Airways. But, another question that comes to mind that which method should travelers prefer.

Flyers should choose the method according to their needs.

• If they are looking to book a flight, they should call the TUI Airways reservation desk.
• On the other hand, if travelers want to request a wheelchair, disability, or any other medical assistance, then they should fill out the online form.
• Passengers who want to provide feedback or raise a complaint can choose the option of e-mail.
• On the other hand, passengers who want to have general inquiries can prefer the virtual assistant "Sara" for help.
• For group bookings, flyers should visit the TUI Airways sales office.
• However, for quick assistance, travelers should prefer contacting TUI Airways via phone call.

What Assistance Travelers Can Get By Contacting TUI Airways?

TUI Airways strives to provide the best flight experience. Thus, to make it possible, it also helps to resolve all inquiries about the flight. It also helps in assisting passengers with special needs.

Frequently Asked Questions

How do I contact TUI Airways by Email?

You can contact TUI Airways by sending an email to guest TUI Airways guest for any booking-related issue. For medical assistance, you can drop an email at contact centre TUI Airways.

How do I speak to someone at TUI Airways?

You can speak to an agent at TUI Airways by dialing specific country phone numbers. You can also use the online chat assistance option for real-time conversation.

Is TUI Airways customer service available 24 hours?

Yes, the TUI Airways customer service team operates 24 hours on phone, chat, and e-mail assistance. It actively responds to the passenger's inquiries and resolves them in minimum time.

What is the TUI Airways contact number for Abu Dhabi?

Passengers from Abu Dhabi can dial for any flight booking queries. Additionally, the TUI Airways assistance team is available all around the clock.

What is the TUI Airways contact number for the USA?

Passengers from the USA can call and speak to a live person at TUI Airways. The agents are actively available for all seven days of the week.

How can I contact TUI Airways for group bookings?

You can visit the nearby TUI Airways sales office to make a group booking. You can also send an email to Groups USA TUI Airways.ae or central group desk TUI Airways with all the details and request a quote for the group reservation.

Does TUI Airways offer live chat assistance?

YES. TUI Airways has a virtual chat assistant SARA, which is available 24 hours a week. Travelers can request SARA to connect with an agent. An agent will respond to them and passengers can share their conce s with them on the chat.

How can I contact TUI Airways for a pre-flight medical assessment?

Travelers with medical needs can call TUI Airways at or send their MEDA pre-flight assessment form to to book their pre-flight medical assessment.