Renee Cormier
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Renee Cormier Quick Facts
- Main Areas
- Employee Engagement, Leadership, Communication Skills, etc
- Career Focus
- Employee Engagement Specialist, Facilitator, Author
- Affiliation
- CSTD
Renée Cormier is the President and owner of POWERHOUSE CONFERENCES, a company dedicated to working with people to produce better business results. Renée has spent the last 12 years as a training and development professional. She uses her experience in Business and Adult Education to develop and implement training programs that guarantee bottom line results! Clients say her learning sessions are lively, engaging and valuable.
To ensure clients’ business objectives are being met, POWERHOUSE CONFERENCES provides an orientation to the management team prior to the start of each in-house program and also provides follow-up coaching for the participants every 2 weeks for 12 weeks after the training to ensure smooth implementation of the learning objectives. Each workshop participant develops an action plan which is continually revised and is an integral part of the coaching process.
Passionate about the value of her learning programs, Renée partners with her clients to identify learning objectives that will increase productivity, efficiency and profit. She also works with her clients to determine the areas most affected by the learning sessions in order to calculate ROI. She delivers a variety of programs that include Customer Service, Leadership, Sales, Communication Skills, and more.
POWERHOUSE CONFERENCES provides clients with flexible scheduling and payment options to make it easy to achieve organizational effectiveness! We believe all businesses should be able to afford both the time and the money to build a stronger and more effective team.
An experienced manager and sales person, Renée has worked for large international companies and small businesses. She has first-hand knowledge of the impact effective training has on the bottom line.
To learn more about Renée Cormier and POWERHOUSE CONFERENCES, or to arrange a consultation, please phone (905)593-2778 (905)593-2778 or email: renee@powerconferences.ca . You may also visit us on the web at www.powerconferences.ca . Blog: http://reneecormier.wordpress.com
Free Articles & Book Excerpts
Articles by this expert
SelfGrowth articles and saved writing connected to this expert.
Article
The Extra Mile
By: Renée Cormier The road to developing extraordinary customer experiences shouldn’t be riddled with pot holes, but it often is. Managers want to know how to get their people to care enough to go the extra mile while customers are fed a line of excuses that would choke a bull. “We’re so busy.” “The truck didn’t come in.” “We only do what we are told.” “That’s our policy.” Here’s the thing about customers: they don’t care why you can’t do something, or why you failed to deliver. They only care that their expectations were not met.
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System for Success
By: Renée Cormierr Did you know that an important part of securing employee engagement means making sure your employees have the tools to do their jobs effectively? In spite of this, a surprising number of companies force their employees to wing it. It seems ridiculous that sales managers would send their reps out without the benefit of a presentation binder or a script to work from, but many do. Similarly, it is pretty common for employers to force their people to work with computers that continually crash, or software programs that do not quickly and effectively produce necessary reports.
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Creating and Sustaining a Powerful Workplace Team
Probably one of the most difficult achievements for any manager is to assemble and maintain the right team to take their business to a higher level. Sometimes you get it right, and then someone leaves and the whole dynamic collapses. It can leave you feeling like you just fell in front of the finish line of a 100 metre sprint. So what is the secret behind successfully assembling and maintaining the right team? Here are a few guidelines to help you accomplish your goals. Assemble the Right Talent: When I say talent, I mean talent, not people.
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Disarming the Dangerous
Malcontents...every company has them and they are costly to have around. In spite of this, many companies are reluctant to get rid of their troublesome employees. Some malcontents manage to create the perception of having value because they are long time employees and know many important things. Some companies may even fear that losing these disruptive people will have a negative impact on their business. The truth is that these employees have little or no value to any business and according to statistics, have a negative impact on customer loyalty.
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Tips for Creating an Engaged Workforce
Are your employees satisfied or engaged? As a business owner or manager, you had better know the difference between the two. Your employees may be satisfied at work because they are happily doing the bare minimum to keep you off their backs, but that’s not the same as being engaged. Engaged employees are the passionate ones who happily put in extra time when needed, are enthusiastic about the projects they are working on and are the most positive employees you could ever have!
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Your Greatest Competitive Advantage
Question: What costs American businesses over 300 billion dollars annually? Answer: Disengaged employees. According to extensive studies conducted by Gallup Management journal, only 29% of employees are engaged in their work. 54% are disengaged (mentally checked out) and 17% are actively disengaged (sabotaging the efforts of their co-workers). What’s more, Gallup has determined that the only source of this problem of employee disengagement is bad managers! This means that if your company is like most, every million dollars you spend on payroll, gets you $290,000 worth of effort!
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Controlling the High Cost of Turnover
All companies experience turnover to some degree. Many companies refresh their pool of employees by restructuring their organization every three to four years, and even though the change is sometimes good, it is always costly. Other companies just can’t seem to hold onto people. Sometimes this is a casualty of the industry, such as in Hospitality or Retail. Those industries do tend to lose people more frequently. Nevertheless, if you own or manage a company where high turnover is an issue, you are needlessly losing a tremendous amount of money.
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Favorite Quotes & Thoughts from Renee Cormier
“People ask the difference between a leader and a boss. The leader works in the open and the boss in covert. The leader leads and the boss drives.”
- Theodore Roosevelt “The first duty of a leader is optimism. How does your subordinate feel after meeting with you? Does he feel uplifted? If not, you are not a leader”.- Field Marshall Montgomery A boss creates fear, a leader, confidence. A boss fixes blame, a leader corrects mistakes. A boss knows all, a leader asks questions. A boss makes work drudgery, a leader makes it interesting.”- Russell H. Ewing, Author “There is no such thing as constructive criticism.”- Dale Carnegie “I not only use all the brains that I have, but all I can borrow.”- Woodrow Wilson “Don’t tell people how to do things. Tell them what to do and let them surprise you with their results.”George S. PattonContacting Renee Cormier
Visit My Blog: http://reneecormier.wordpress.com
How to get started
Visit my blog: http://reneecormier.wordpress.com
My websites: www.powerconferences.ca