Free for the Giving: The best things in service situations are often free
Written by Craig Harrison
You may think customer service requires a huge capital outlay: expensive training, high-falutin' CRM software, and thousands of dollar in expenditures Nonsense! The most important parts of customer service are free.
Here's my baker's dozen list of customer service components that are free:
1. Smiling.
2. Saying "I'm sorry", "We're sorry," or "I apologize"
3. Saying "thank you for your business."
4. Saying "thank you for bringing this problem to my attention"
5. Thanking customers for allowing you to fix their problems
6. Listeningn7. Sharing important information in a timely manne
8. Giving customers choices
9. Addressing customers by name
10. Making small talk that build the relationship
11. Relating to customers on a human level
12. Relishing your interactions with your customers
13. Enjoying your work
The point is, customer service is about many things, most of them tied to attentiveness, friendliness and empathy. We all have the capacity to employ and deploy customer service to salve our customers' wounds. It's as much a mindset as it is phraseology.
The same skills you employed while delivering newspapers, selling lemonade or Girl Scout cookies as a kid, will hold you in good stead as a sales or service professional. The best things in life really are free. Now pass them on!
Article author
About the Author
Further reading
Further Reading
Article
The Role of Technology in Revolutionizing Lead Generation Services in Pakistan
In recent years, the business landscape in Pakistan has undergone a significant transformation, driven largely by advancements in technology. One area where this impact is particularly evident is in lead generation services. Lead generation, the process of attracting and converting potential customers into individuals who have expressed interest in a product or service, has become more efficient, targeted, and data-driven, thanks to technological innovations. This article exp
January 31, 2025
Article
From Cold Calling to Pre-Qualified Leads: The Power of Buying Solar Appointments
The solar industry is highly competitive, and securing new customers is a constant challenge. Traditionally, companies have relied on cold calling, door-to-door sales, and digital marketing campaigns to generate leads. However, these methods often require significant time, effort, and financial investment, with no guarantee of conversion. The introduction of pre-qualified solar appointments has revolutionized the process, making it more efficient and cost-effective. Tradition
January 29, 2025
Article
Top 7 Programmatic Advertising Platforms
All a business does is reach the right audience with the right message at the right time. Seems simple enough. Unfortunately, traditional advertising methods frequently lack the precision and efficiency required. Consequently, they fail to engage target audiences in this fragmented, data-driven world. A robust solution is found in the form of programmatic advertising. It uses AI and ML to automate the trade of digital advertising space. This means marketers can reach their au
January 28, 2025