How to Write Your Standard Operating Procedures

In the last two months, my blogs have focused more on the philosophy of operational systems. The next blog goes from philosophy to straight content.

We are going to talk about actual systems, and so we are going to review just about every system that you need to be able to get through your business.

Daily office operations
Think about what makes your office run such as answering phones, dealing with mail, office supplies, faxes, etc.

Development systemsr
How do you develop products, packaging, and manufacture?

Manufacturing and inventory systemsr
How do you determine product or service warranties, establish product or service pricing and inventory production?

Order Processing.
How are you taking orders and recording them?

Billing and Accounts ReceivablesHow do you bill, receive payments and collect from customers?

Customer Servicer
How do you handle returns, inventory, customer repayments and complaints?

Accounts Payabler
How do you handle money coming in?

Marketingr
What is your process for creating and up keeping marketing?

Human Resources Systemsr
How do you hire, discipline and fire employees?

General Accountingr
How do you manage the Accounting process, cash, budgeting and forecasting?

General Corporate Systemsr
How do you negotiate and draft contracts, develop product, and pay taxes?

Physical Space Management Systemsr
How do you maintain your physical office space?

The idea is not that you need to cover every one of them immediately, but as you look to systematize or enhance the efficiency of your business, this is a relatively comprehensive list of all the things that you can address.

Building and developing these kinds of system processes is what the Confident Solutions Coach does for the entrepreneurs and business owners that we work with. Do not feel overwhelmed, these are actually very tractable if you get help and the right people supporting you.