Manager's Corner Article: Why Don't They...?
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Have you ever gone into a store and had a heck of a time trying to find what you wanted? You finally had to have someone lead you to it because the store's signage was poor. Like me, you probably thought, "Why don't they just put up clear signage?"
Have you ever tried to reorder from one of your suppliers only to be put through the third degree because they're updating their Customer Service Management System. Like me, you probably thought, "Why couldn't they just upload my account history from their old system instead of wasting my time?"
Have you ever gone to one of your favorite restaurants for a relaxing dinner, only to find the menu has changed and your favorite entree has bee
"improved"? Like me, you probably thought "#&%^@#" - or more diplomatically - "Why did they have to mess with it? No other restaurant could prepare it the way they used to."
Why don't they...?
Why do they...?
Why is it so difficult to...?
Whatever happened to...?
Why don't they...any longer?n..was so neat. No one else did it the way they did.
It doesn't feel as if...any more.
Now when I call....
Now when I order....
Now when I stop in....
It's easy for each of us to identify what other businesses are doing wrong to make it hard, a waste of time, or disappointing for us as customers to do business with them. However, when was the last time we took an honest look at our own businesses and asked:
Why don't we...?
Why do we...?
Why is it so difficult to...?
Whatever happened to...?
Why don't we...any longer?n..was so neat. No one else did it the way we did.
It doesn't feel as if...any more.
Now when customers call....
Now when customers order....
Now when customers stop in....
If it's been awhile since you've thought about these things, it may be time. Why don't you do it now?
Copyright 2006 - Liz Weber, CMC - Weber Business Services, LLC.
WBS is a team of Strategic Planning and Leadership Development Consultants, Trainers, and Speakers. Liz can be reached at liz@wbsllc.com or (717)597-8890.
Additional FREE articles can be found at http://www.wbsllc.com/leadership.shtmlnLiz can be reached at mailto:liz@liz-weber.com
Permission to reprint this article is granted as long as you use the complete attribution above - including live website link and e-mail address - and you send me an email at liz@wbsllc.com to let me know where the article will be published.
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About the Author
In the words of one client, "Liz Weber will help you see opportunities you never knew existed."
A sought-after consultant, speaker, and seminar/workshop presenter, Liz is known for her candor, insights, and her ability to make the complex "easy." She creates clarity for her audiences during her results-oriented presentations and training sessions.
Participants walk away from her sessions knowing how to implement the ideas she's shared not just once, but over and over to ensure continuous improvement and management growth and development.
This former Dragon Lady has been there, done it, and learned from it. Whether speaking to corporate executives or government agency personnel, Liz's comments and insights ring true.
As the President of Weber Business Services, LLC, a management consulting, training, and speaking firm headquartered near Harrisburg, PA, Liz and her team of consultants provide strategic and succession planning, management policy & systems development, employee training, as well as marketing and media outreach services.
Liz has supervised business activities in 139 countries and has consulted with organizations in over 20 countries. She has designed and facilitated conferences from Bangkok to Bonn and Tokyo to Tunis. Liz has taught for the Johns Hopkins University's Graduate School of Continuing Studies and currently teaches with the Georgetown University's Senior Executive Leadership Program.
Liz is the author of 'Leading From the Manager's Corner', and 'Don't Let 'Em Treat You Like a Girl - A Woman's Guide to Leadership Success (Tips from the Guys)'. Her 'Manager's Corner' column appears monthly in several trade publications and association newsletters.
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