Motivation - Where is It?

Many of today’s talented folks are in the customer service industry, beauticians, hotel bellmen, computer technicians, even the greeters at Wal-Mart. This group has the immediate conce
in providing customer satisfaction; and, maintaining pleasant business deportment while doing it. Often they are confronted with frustrated customers that make the conversation argumentative. If you are in a ‘thank-less’ position, how do you find the motivation to continue when appreciation is rarely expressed?

Distinguish between ‘you’ the person and your job. Your foundational values are separate from your job performance, and, interior values cannot be undermined by even the most hostile customer. Working from your core affirmations you can increase your innovation, communication effectiveness, and alignment with your organization’s ultimate mission. Realizing that you are unique and can make a difference can also be where you find the motivation to ‘go back in there’!

If you are dreading returning to work tomorrow, ask yourself:

• What foundation values contribute to your sense of self-esteem, your family’s approval, community volunteerism, spiritual connectedness, etc.?
• What would you change about your performance if you were ‘invited’ to do your job, along with salary? Does the word invitation carry any inspiration for you?
• What's the biggest challenge you’re facing in establishing your signature on your job, not enough time, insufficient tools, etc.? If these exist now, can you devise alte
ate methods to remedy any of them?
• How can you demonstrate initiative & individual expression against the company’s core value of customer satisfaction?