Technological Changes, Challenges and Opportunities by Moses Isaac

More organizations are now evaluating their human resources and labor costs in the context of available technologies, based on the theory that products and services can be delivered more effectively(and efficiently) through an optimal combination should increase productivity. Most of us are familiar with examples of this combination. Instead of speaking to customer service the representative at Bank Of America to discuss your account, you can interact with an automated system via the Internet or an automated teller machine (ATM) or through an 800 number. The program is designed to handle almost any problem which you could call. With the automated system Bank of America is able to share customer service representative, there by reducing labor lists. As more people use their automated services and ATMs, there is less need for supervision. Customers, as a result pay less to service charges and may earn more interest on their money. As these automated systems evolve, customers ultimately could be more satisfied with the service, eventhough they are not dealing with an actual person. Human Resource Management specialists participate in the development and execution of users testing programs to asses the design of the computer interface.

Today with the assistance of Human Resource more companies are evaluating the role of organisational structure, technology and human resources with the goal of providing more and higher. Quality products and services to the customer at a lower price. This pricing is at least partially achieved by controlling the cost of labor while not losing the focus of meeting customer definitions of quality. Ofcourse, the ultimate goal of for - profit organisation is to maximise profit margins while sustaining perceived customer value.

Moses Isaac
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