Chris Gent
Free
Management Skills Expert
Chris Gent Quick Facts
An Economics honours graduate of London University, Chris Gent became a manager in IBM by the time he was twenty-four and later went on to revitalise and lead Teachers, a highly regarded mutual financial services group.
He has also acted as chairman of a number of companies in the business services sector.
With his colleagues, he developed and ran innovative team-building courses in the Welsh mountains.
Now he divides his time between consultancy work and a continuing enthusiasm for improving the working life of managers.
Chris Gent Books
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Developing People - An Essential Management Skill
Developing people is one of the important ways in which managers add value, but the process must be focused. Specifically, what combination of skills and experience does your operation need to fulfil its objectives? By now you’ll have a clear picture of your objectives and the job descriptions required to carry them out. You’ll be able to derive the skills and experience base you need from those descriptions. What combination do you currently have?
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Communicating with People - An Essential Management Skill
We use two prepositions with the verb ‘communicate’ - ‘with’ and ‘to’. ‘With’ implies dialogue and involvement between communicator and recipient. rn‘To’ implies the one way process of informing and has no place here. The involvement of communicating with someone may have an outward or inward starting point. Outward communication is about conveying a message and then making sure it has been understood as you intended. You can only be sure the process has been successful by testing the recipient’s understanding. That means inviting feedback.
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