Dan O'Connor

TOPICS INCLUDE:

LEADERSHIP & TEAM-BUILDING

• Communicating with Power, Tact, and Finesse for Managers and Supervisors
• Team-Building: How to Create and Work withi SuperTeams
• How to Manage Gossip, Back-Stabbing, and other Passive-Aggressive Communication at Work
• Public Speaking and Presentation Skills
• Free-Style Scripting Strategies for Delivering Feedback, Persuasion, and De-fusing Conflict
• Communication Strategies for Change Management
• How to Recognize -- And Speak the language of -- The Different Social Styles at Work
• How to Speak the 5 Languages of Appreciation and Respect at Work

CUSTOMER SERVICE & WORKPLACE COMMUNICATION:

• Tactics and Strategies for Delivering 5-Star Customer Service
• Step Out of the Shadows and SPEAK!! (How to be Assertive Without Being Seen as Aggressive)
• How to Deal with Negativity in the Workplace
• Communicating with Precision and Skill Under Pressure
• Communication Tactics for Call Centers (How to Be the Call Center that Customers WANT to Call)
• Customer Service Strategies for Techies and other Left-Brainers (and Introverts!)

PERSONAL GROWTH AND RELATIONSHIPS:

• How to Speak the 5 Languages of Love, Thank-You's, Apologies, and More
• The 3 Principles of Miraculous Relationships
• Boxless Thinking for the New Age (And if you think we're still in the information age, this is for you.)
• It's All About Me--And No Thanks To You: Cultivating gratitude and miracles even when you're in a thankless job where you feel "stuck."

DAN O’CONNOR

Fluent in both Spanish and English, with over fifteen years experience as an international

trainer and educator, Dan O’Connor delivers communication and critical thinking programs.

Having witnessed the business problems caused by office energy vampires (e.g. poor

listeners, personnel suffering from low self-esteem, gossips, backstabbers, bullies, whiners,

passive-aggressives), and subordinates and supervisors constantly struggling to “find the

words,” Dan began developing tactical training programs. These programs go beyond

theory, and focus on scripts, phrases, and memory techniques designed to transform your

organization and deliver instant results.

The instant results? More creative, productive, proactive employees and organizations.

If you’re looking for someone who makes you think, laugh, and learn—and who delivers tools

you can immediately use, Dan’s your man.

With Dan you’ll find no more excruciating PowerPoint presentations, no more tired, recycled

material, no more time-wasting exercises and classroom games, and most of all,

NO MORE BORING TRAINING EVER!

Seminar participants worldwide attest that Dan’s highly developed style, which mixes

comedy, entertainment, advanced teaching methods, and even a little quantum physics, kept

them riveted and wanting more.

To see Dan in action, go to danoconnortraining.com

PARTIAL CLIENT LIST

Black & Decker

HSBC

Wells Fargo

Liberty Mutual Insurance

NY Public Library

Miami Children’s Hospital

St. Jude Med. Center

Memphis Light, Gas, &

Water

Marriott Hotels

Six-Continents Hotels

Amadeus, Inc.

State of Texas

Century-21 Realty

Applebee’s

National Seminars

Skillpath Seminars

Universidad Autonoma

University of Guadalajara

US Army

Logo Design Guru

Liquidnet University

Fedex Kinko’s

City of Boca Raton

Palm Beach County

State of Colorado

Pacific Retirement

Services, Portland

WIC—San Antonio and

Corpus Christi

danoconnortraining.com

dan@danoconnortraining.com 877-570-1573