Dick Wooden
BS from Michigan State University,Sage SalesLogix Engineer/Developer, ACT certified consultant, TAB facilitator, SBL coach
Free
Customer Relationship and Management Systems Expert
Dick Wooden Quick Facts
- Main Areas
- Customer relationship and business development
- Career Focus
- As a business owner to help small businesses and entrepreneurs grow a successful business and enjoy life.
- Affiliation
- President of Success with CRM Consulting, Sage Software business partner and SwiftPage Drip marketing consultant
Dick Wooden is the founder and President of Success with CRM Consulting, Inc. His 28 year background has been in the design, development, implementation and support of various Customer Relationship Management Systems for small to medium sized businesses.
His firm provides strategy and tools for clients across the United States relating to Customer Relationship Management. Key focus areas are Lead generation, Drip-Marketing, Sales Opportunity Management and Customer Experience Management.
Articles by this expert
SelfGrowth articles and saved writing connected to this expert.
Article
10 Tips for Outstanding Customer Service
Remember the 80:20 rule? Outstanding customer service aims to go even better than that. You may not get everything perfectly right, but getting most of it right will be much, much better than the majority of your competition. Ten Tips for Outstanding Customer Service 1. Be Your Customer - Walk in their shoes, listen with their ears, see with their eyes... Encounter your business the way your customers do and experience what they experience. Stand in line, call your support center, report a complaint, check on an order.
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Article
18 Requirements for Success with CRM
Organizations rarely go it alone when they implement a Customer Relationship Management (CRM) strategy and its supporting technology. That's because it can get overwhelming: business strategies, technology, budgets, operational processes, change management issues, and more. Good CRM practices and principles apply to companies across many industries.
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Contacting Dick Wooden
Dick Wooden, President
Success with CRM Consulting, Inc.
Email: Dick@SuccessWithCRM.com
Blog: Business Success with CRM www.successwithcrm.com/blog/
Office: 269-445-3001