Judy Alex

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Judy Alex Quick Facts

Judy Alex is a very fine technical and research writer for latest technolgy & marketing trends. My job is to provide the best research and complete understanding of very new technology is developed. I have been assosiated with a top ranked live chat software for 6 years. In this tenuor I have worked with many projects locally and internationally.

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8 Metrics a Sales-Centric Company Can Consider to Measure its Live Chat Effectiveness

Whenever devising the measurement parameters of the live chat performance, its best to define what your company considers important. Is it sales? Support? Or is there any other departmental focus? Clearly defining what is the most important for your company will assist you in creating the right metrics. A sales-based company might find the following metrics useful in measuring the effectiveness of its live chat system. 1. Number of visitor initiated chats

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