Katharine C. Giovanni
Free
Two-time award-winning author, motivational speaker and the world’s leading concierge trainer and consultant. Expert
Katharine C. Giovanni Quick Facts
- Main Areas
- Concierge Training, Customer Service, Business Etiquette, motivation, success
- Best Sellers
- Rainbows and Banana Peels, The Concierge Manual, Going Above and Beyond
- Career Focus
- Inte ational Concierge Training Expert, Author, Speaker, Consultant
- Affiliation
- Triangle Inte ational
Katharine is a best selling award-winning author, inte ational speaker, and a world-renowned concierge and customer service trainer and consultant. She is also a thriving stage 3 breast cancer survivor and author of her best selling inspirational book “Rainbows and Banana Peels.”
She is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant in the world.
Katharine is a dynamic inte ational speaker who offers high content with a motivational/inspirational style. She has appeared at seminars and conferences around the world teaching business and motivational workshops to groups, individuals and corporations.
Free Audio & Video Samples
Katharine C. Giovanni Books
Articles by this expert
SelfGrowth articles and saved writing connected to this expert.
Article
How to Find Out What You Were Born to Do.
In the past 2 weeks, I've received an incredible number of emails and calls from people who tell me they have "zero budget" or "money is really tight right now" or "I have a very limited cash flow." After you've read dozens of emails saying the same basic thing you begin to see a pattern. I completely understand. I've actually been there and can relate to it. Ron and I spent quite a few years with a negative cash flow, so I totally get it. People are scared. Too scared to change their life and take a chance. Scared that they can't start their own business.
Recently added
Article
Water Under The Bridge
Have you ever heard of the expression water under the bridge? It refers to past experiences and conflicts. The assumption is that the longer you live, the more water you have under your bridge. Most people use this expression when they are referring to a bad experience they had. So here's my question... How much water has to be under your bridge before you can walk off? Personally, I think you should focus on what is BEYOND the bridge, not what is under it. It's hard to move forward in your life if you are constantly looking behind you. Start walking towards your future.
Recently added
Article
What to Do When Your Life Has Hit the Fan
I've been getting some interesting calls lately. In the last ten days, I've gotten more "panic" calls than I've had in a long time. The reasons for the calls vary. Some people are calling because they're worried about money and the recession. Others call because the "you know what" has hit the fan and they need help figuring out what to do. I've had several of these. Since I'm pretty good at putting out forest fires, I thought I would share some tips when you come across your own "forest fire".
Recently added
Article
It’s OK to not be OK, just don’t stay there, by Katharine C. Giovanni
It was exactly one year ago … May 21, 2012. The day after my 51st birthday. A day that I will never ever forget for the rest of my life. It was the day that I went to the doctor because I suspected I had breast cancer. Unfortunately I was right. Stage 3 to be precise. Talk about life throwing you to the ground! One minute you’re great and the next you’re down on the ground flat on your back.
Recently added
Article
Is it Positive or Negative? You decide
It was the summer of 2004 when I finally decided to live a positive life. In fact, I'll never forget the day it happened. It started off like any other summer day. After lunch, I decided to take my boys to the neighborhood pool. They were excited because the pool had just opened for the season. When we got there, I quickly found some chairs near some acquaintances of ours, and as the boys swam, we started to chat.
Recently added
Article
Along Came a Spider
It had been a lean month and both Ron and I were worried about paying the bills. It's hard to run three companies with no bank loan! In fact, it was the first time we had actually lost money and been in the red. That usually didn't happen to us. To make matters worse, both our son's birthdays were coming up, Christmas was right around the corner, we owed money to some associates and company bills loomed. What to do, what to do.
Recently added
Article
What Would Happen If Today Was The Day That Changed Your Life?
What if today was the day when your life changed for the better? If you look back, I'll bet my last dollar that you all can remember one day that completely changed your path forever. That one day when your world tilted and it caused you to walk in a new direction. I can remember mine. It was 1979 and I was 18 years old. I had just graduated from high school and decided to take a year off before I went to college. My dysfunctional childhood had turned me into an angry teenager with no direction. I was tired of being the family ping pong ball, and I wanted to get away from everyone.r
Recently added
Article
Is Technology Really Making Life Easier?
I grew up in the 1960's and 70's when there were no computers, PDA's or cell phones. There were no microwaves, no DVD's, no MP3 players and there were only about 7 good stations on television. We didn't stay home and play video games all day because there were no video games to speak of back then. Instead we played outside, talked to our friends on the phone and listened to music.
Recently added
Article
How Do You Measure Success?
Everyone measures it differently. Some measure it by how much money they make. Others measure it by their career path and corresponding title. Then you have the people who measure it by the things that they have such as the size of their house, their art and jewelry, and the number of cars that they own. Others measure it by the state of their health. As children, many of us measured success by the friends we had. Were we in the "in-group" at that back table in the cafeteria, or were we outside looking in?
Recently added
Article
Nothing Ventured, Nothing Gained
Taking chances. That seems to be the theme of the week. Taking chances... Taking the chance that hiring you will be the perfect solution. Taking the chance that investing in your company will be a wise investment. Taking the chance that starting up a company of your own will bring you prosperity. Taking a chance when the world is telling you the opposite. This reminds me of an old story my father told me when I was a child...
Recently added
Article
Competition: It's Healthy and Good for the Soul
Today's topic? Competition. I can't tell you how many phone calls we get about this topic. It's number one on everyone's list... who is the competition? How do I beat them? They're going to take all the clients!!! NOT TRUE. Plenty of business out there for everyone folks.
Recently added
Article
Ten Tips on How to Start a Concierge Business
1. Do a business plan. It really doesn't matter how short or long it is, nor does it have to be fancy with colored charts. However, you really should do one so that you know where you are going, what you are doing and how you're going to get there. 2. Get some business liability insurance! Please don't start a business without it. 3. Legal Documents - contracts, agreements, etc... Get this right the first time and you won't have to put out fires in the future. You'll need both client contracts as well as vendor agreements.
Recently added
Favorite Quotes & Thoughts from Katharine C. Giovanni
"People might forget what you said, but they will never ever forget how you made them FEEL." Katharine C. Giovanni, CCS
Contacting Katharine C. Giovanni
Katharine C. Giovanni, CCS
Email: Katharine@TriangleInte ational.com
Websites: http://www.triangleinte ational.com and www.katharinegiovanni.com
How to get started
www.triangleinte ational.com