Lenn Millbower

Lenn’s clients call him the “Mouse Man.” He teaches Disney-inspired customer service, leadership, innovation and presentation methodologies. Past clients include Lowes Foods, Hamilton Health Care, MPI, the National Guard and the US GAO.

Results Achieved:

• Author Care Like a Mouse: The Key to Disney Inspired Service
• 25-yr Walt Disney World team member - Partners in Excellence lifetime achievement award winner
• Organizational change consultant - delivered 50% increases in profits
• MPI sponsored keynoter - scoring 90+ ratings
• Learnertainment® training design/development process creator - hugely successful training team workshops
• Strategic thinker with a practical-tactical focus on front line employees and their customers

Highlights:
Everything Walt Disney touched seemed magical. It wasn't magic. It was method. Learn the methods and you can create your own magic.

Lenn was in the middle of that magic for 25 years at Walt Disney World Operations, Entertainment and Training; rising from operations host to training leader.

Career highlights included managing Spaceship Earth; stage managing shows, parades and characters; opening Disney’s Animal Kingdom; designing, delivering and leading internal training initiatives at Disney University, Walt Disney Entertainment and Disney Learning Solutions; and designing and managing the Disney Approaches to Health Care Service and Loyalty for Disney Institute.

Prior to Disney, Lenn was a professional entertainer. From that expertise, he developed Learnertainment®. In Learnertainment® based keynotes and workshops, Lenn trains business professionals and trainers to keep their audience awake so the learning will take™.

Lenn’s combination of strategic insights and tactical solutions—as a consultant, keynoter, or workshop leader—are highly engaging and magic infusing. Give it a shake and you’ll see how the magic will take!