Lorna Riley

CSP

Free

Sales, Customer Service, and Leadership Expert

Lorna Riley Quick Facts

Main Areas: Sales, Customer Service, Leadership
Best Sellers: 76 Ways to Build a Straight Referral Business, ASAP!
Career Focus: Speaker, Author, Trainer, e-learning Content Developer
Affiliation: National Speakers Associations, American Society of Training and Development

Named "Consummate Speaker of the Year," Lorna Riley is 25+ year international professional speaker, trainer, published author, and CEO of Chart Learning Solutions & the American Training Association. She is a member of the National Speaker's Association and has earned the Certified Speaking Professional designation, an honored classification held by less than 8% of professional speakers. Lorna's background includes sales, management, education, and a wide variety of industries. She has created over 60 training programs, 4 Coaching Guides, 60 e-Learning modules, and assessments in Sales, Leadership, Management, and Customer Service. Her organizations offer accountability programs, performance management, e-Learning, workshops, keynotes, and hiring suitability assessments. She has presented over 1,000 programs to audiences worldwide. Lorna has authored nine books, including co-authoring with Warren Bennis, Bob Nelson, and Margaret Wheatly, three audio albums, is a frequent contributor to trade publications, and featured in national magazines and radio. Contact Lorna Riley, 760-639-4020, www.chartlea ingsolutions.com or www.straightreferrals.com

Articles by this expert

SelfGrowth articles and saved writing connected to this expert.

5 total

Article

The Three Principles For Getting Organized

According to organizational experts, we’re not only born with an innate need to organize, but the desire to organize as well. If we need it and want it, then why are so many offices a mess? Surprisingly, order does not mean a neat row of sharpened pencils and tidy stacks of paper. If you can ...

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Ten Fast Tips To Time Mastery

For many business professionals, time can be a tidal wave of pressure that threatens to crash the best-laid plans with the slightest provocation. Here are ten tips to get on top and in control of your most priceless resource—the time of your life! 1. Diagnose where your time “flys.” Keep a ...

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Off-the-Chart Results Goal Setting

Everyone has the same amount of time each day, yet some people accomplish several lifetimes of achievements in the same time others waste wondering what to do. Some people spend more time planning a party than they do their own lives. Successful people control their time by setting goals. ...

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Effective Delegation

"There are three ways to get something done. Do it yourself, delegate, or forbid nyour kids to do it" Unknow One of the most important ways to leverage time is through delegation. As a leader, manager, supervisor, or employee, finding ways to free up time to accomplish important ...

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Memory Management

Have you ever thought, I'm losing it? Have you noticed that sometimes you feel like a genius and other times you can’t remember what you had for lunch? The brain is a powerful tool that controls our ability to think. Unfortunately, it didn’t come with an owner’s manual. With a few simple ...

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Favorite Quotes & Thoughts from Lorna Riley

You will get everything you want in life when you increase your contribution to others. Lorna Riley

The most painful distance in the world is between where you are, and where you want to be. It is in this gap that our lives take place. A long time ago we discovered the ability to imagine an improved version of ourselves. Step into your imagination and be there. Your thoughts will become the things you want most. Lorna Riley

Contacting Lorna Riley

Call 760-639-4020. Visit www.chartlea ingsolutions.com or www.straightreferrals.com.

How to get started

To start learning more about what I do, visit www.chartlea ingsolutions.com or www.straightreferrals.com. I have developed over 80 programs in Sales, Service, and Leadership, three Coaching Guides, six assessments, and nine books. Call 760-639-4020 for a free consultation on your productivity needs.