Lydia Ramsey

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Business Etiquette, Manners & Protocol Expert

Lydia Ramsey

Lydia Ramsey Quick Facts

Main Areas
Business Etiquette, Manners & Protocol
Best Sellers
Manners That Sell
Career Focus
Professional speaker, author and consultant.

Lydia Ramsey is an international business etiquette expert. She is the president and founder of Manners That Sell, a firm based in Savannah, Georgia, offering seminars, keynote speeches and executive coaching to corporations, associations, colleges and universities. She began her career as an etiquette consultant over thirty years ago.

In 1997 Lydia decided to found her own business and pursue her passion for business etiquette. Since that time she has served hundreds of clients and thousands of individuals. While the majority of her work is spent in group training, she is often asked either by individuals who attend her sessions or the executives who hire her to follow up one on one. She assures all her clients that she comes with a life-time guarantee so that at any point in time, they can call on her to help them personally with their business etiquette issues.

Lydia is the author of several books including MANNERS THAT SELL – ADDING THE POLISH THAT BUILDS PROFITS (Pelican Publishing 2008) and LYDIA RAMSEY’S LITTLE BOOK OF TABLE MANNERS (Longfellow Press 2008). She has produced four training videos, including “Dining for Profit” which was featured in the Wall Street journal as one of the top four training videos on business dining. She is the business etiquette columnist for The Savannah Morning News and a contributor to business jou als and trade publications in print and online. She was hired by The Voice of America China Department to write scripts on business etiquette which are broadcast to China, Thailand and other Far Eastern countries.

Lydia travels throughout the US and abroad to offer her programs on business etiquette. She is a consultant to Wipro Technologies, a firm based in India. Her work takes her to India, the Middle East, the UK and Europe, presenting seminars and providing executive etiquette coaching to their teams.

Lydia is a popular media figure and regularly called to be interviewed or featured on national television and radio. She has appeared on FOX TV, NPR, PBS, TLC and The Paul Harvey Show. She has been featured or quoted in newspapers and magazines including The New York Times, The Wall Street journal, Investors Business Daily, Entrepreneur, The Los Angeles Times, The Boston Globe, Real Simple Magazine, Cosmopolitan, Woman’s Day, Men’s Health, Men’s Fitness and Golf Digest.

Among her clients are Turner Construction International, Colas International, Gulfstream Aerospace, Georgia Ports Authority, PSS World Medical, TSYS, SunTrust Bank, The PGA Tour, The American Hospital Association, The US Federal District Courts and The US Bankruptcy Court and The Insurance Underwriters of Georgia.

Lydia firmly believes that etiquette in business is not about the rules; it’s about the relationships.

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There is no doubt about it-social networking, or social media if you prefer, is all the buzz. A report just out by Forrester's Research indicates that 51% of online Americans have joined a social network. Another 73% are consuming some form of social content on a regular basis. People are connecting with, listening to, following and collaborating with each other online at an amazing rate. Some people are using it for personal reasons. They are sharing their recipes, their photos and their ideas to stay up to date with their friends and family.

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Declining reimbursements, increased overhead, implementation of the Affordable Care Act, the rush to litigation are but a few of the reasons to "sweat the small stuff" in the medical arena. If you don't think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it's now.

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The holiday season has arrived. From Thanksgiving through the New Year, there will be the usual round of business/social events including cocktail receptions, luncheons and dinners. Some will be stand up events; others will be seated. Whatever the venue, one thing you can count on is that there will be food and drink involved and people will be watching you eat.

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May and June are still the most popular months for getting married but a wedding can be held at any time of the year. How do you decide whether or not to attend the wedding of a co-worker or business associate? The simple answer depends upon your relationship with the person inviting you. If ...

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Imagine this. You return to your office following lunch and find Katie Couric and her camera crew waiting for you. She smiles politely and says she has a few questions to ask you. Your first thought is "How fast can I get out of here?" Television interviews, whether filmed on the spot or in a ...

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If you are involved in sales, and who isn't, you know the terms, techniques and tips for attracting potential customers, creating the desire to buy, gaining trust, closing the deal and maintaining relationship. Each step in the process is critical to the desired outcome: productive and ...

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The job fair, once limited to the college campus, is quickly becoming a favorite tool of America’s recruiters. The thought of milling about with numerous would-be employers and hundreds of competitors can be overwhelming. If you go with a well thought out plan, a good attitude and your ...

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When a colleague, a coworker or a business associate loses a family member, do you find it difficult to offer your sympathy? Do you worry that you will use the wrong words or that you will intrude on the other person’s grief? As a result, how often have you ended up not doing or saying ...

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The dinner napkin has been around for a long time, centuries in fact, and it has taken on a number of forms and uses. When meals were eaten entirely with your fingers, it was the size of a bath towel. It wasn't until the introduction of the fork in the seventeenth century when hands remained ...

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We all make mistakes, but often it is hard to admit them and more difficult yet to say those key words, “I’m sorry.” When you have offended someone in business, a sincere apology is essential if you wish to continue the relationship and move on. Some times words are enough. ...

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Have you recently received a gift from someone with whom you do business? Were you the lucky recipient of a basket of gourmet foods, a plant for your office or a gift certificate for your favorite restaurant? Businesses are constantly looking for ways to show appreciation to their customers. ...

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"You can't shake hands with a clenched fist."n- Indira Gandhi The most significant gesture in business and in life is a handshake. In many cultures it is the unspoken message that accompanies our words. A handshake often takes place when you meet someone new, when you are greeting someone you ...

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Favorite Quotes & Thoughts from Lydia Ramsey

Specializing in the Details That Open Doors and Close Deals!

Contacting Lydia Ramsey

Manners That Sell

One Longfellow Lane

Savannah, Georgia 31411
http://www.mannersthatsell.com

lydia@mannersthatsell.com

How to get started

To explore my services and products start by reading my free articles and joining my monthly newsletter. You can view this material at http://www.mannersthatsell.com and e-mail or call me if you have questions.

Other highlights

Four live manners DVDs featuring Lydia Ramsey available at http://www.mannersthatsell.com/dvd/index.html