Michael Brown
MBA
Free
Empowerment and Management Expert

Michael Brown Quick Facts
- Main Areas
- Business Coaching, Management Expert, Empowerement Expert, Success Coaching (Personal and Business)
- Best Sellers
- Fresh Customer Service (Treat the employee as #1 and the customer as #2 and you will get customers for life)
- Career Focus
- Speaker, Coach, Trainer and Author
- Affiliation
- The Michael D. Brown Company, National Speakers Association, Houston Partnership, Institute for Executive Development, American Management Assocation, Society for Human Resource Management
Need more positive results?
Bring in this sought after motivational speaker, management expert and consultant, and best-selling author. Through Michael's signature programs and commitment to delivering results both through and with people, he has helped a number of Fortune 500 companies create and deliver world-class experiences that led to double-digit growth to their bottom lines. Michael has also motivated and helped hundreds of individuals and entrepreneurs move from a stage of mediocrity to an exciting place where they achieve both continuous and exponential personal and professional success.
Michael’s programs are fun, engaging, value-adding, and results-driven. The audience will walk away with proven success tools and strategies that will help ensure that they deliver world-class experiences and substantial results.
Award-winning programs for companies, organizations, individuals and entrepreneurs:
Get a Brand or Die a Generic®Any individual who yearns for exponential personal and professional success must experience this award-winning program! Michael challenges the individual to become a personal brand that is fresh, distinctive, and competitive. This program is credited with helping hundreds of individuals achieve long-term personal and professional success. The individuals are motivated and equipped to go the distance, stay fresh, and become an increasingly competitive and successful personal brand that delivers and achieves!
Fresh Customer Service® Training, seminars, consulting, coaching, and retreats based on Michael’s best-selling book Fresh Customer Service. You will leave this experience freshly empowered and equipped to deliver a world-class customer service experience.
Stop Putting Prisoners on the Frontline and Calling It Customer ServiceThis engaging presentation takes the audience on a 6.5 step out-of-the-box journey where they are challenged to follow Michael’s Fresh Customer Service® message – “Treat the Employee as #1 and the Customer as #2” – in order to get customers for life. Michael shows the audience through proven strategies, his own frontline experiences and senior management roles, established best practices, and real-life stories how the face of customer service has turned into a disempowered and ill-equipped employee on the frontline. Along the journey, tested and proven solutions are shared, and at the end the audience walks away motivated and empowered to change the face of their customer service experience to make sure that it will be world-class.
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Strictly for college students and recent graduates
Are you graduating into Poverty?
Bring in this sought-after motivational speaker, corporate leader, management expert, and acclaimed career coach. Michael will show both your undergraduate and graduate students how to land a job with $IX FIGURE earning potential! He has motivated and inspired thousands of students across the United States. The main objective of his signature programs is to ensure that the audiences are given the tools, strategies, and real motivation needed in order to gain exponential personal and professional success. The experiences are fun, engaging, value-adding, and results-driven. Students will walk away with proven success tools and strategies that will help ensure that they don’t graduate into poverty and have to eat ramen noodles for life.
Award-Winning Programs:
Get a Brand or Die A Generic®Any individual who yearns for exponential personal and professional success must experience this award-winning program! Michael challenges the individual to become a personal brand that is fresh, distinctive, and competitive. This program is credited with helping hundreds of students achieve long-term personal and professional success. The students are motivated and equipped to go the distance, stay fresh, and become an increasingly competitive and successful personal brand that delivers and achieves!
Major+Fresh Passion=Six Figures™ This program delivers the nuts and bolts of how to maximize the college experience in order to be a competitive force in the job market and beyond.
Why Would Anyone Hire Me? Students walk away from this fun and engaging experience with a fresh and competitive 30-second Super Bowl commercial that answers the question, “Why would anyone hire me?”
Lead with Passion or Just Sit Down and Shut Up This is a must-have program if you want to develop world-class student leaders.
Free Audio & Video Samples
Michael Brown Audio & Video Programs
Michael Brown Books
Articles by this expert
SelfGrowth articles and saved writing connected to this expert.
Article
You must become a distinct brand to win in this economy
Personal Branding is Key to Success in the Modern Job Market In today’s competitive, roller coaster world, you’re either a distinct and competitive brand or an extinct generic. In order to survive, prosper and achieve great success you must become a distinct and competitive personal brand (yes, you need to become a personal brand). It is when you develop this brand that you will be able to deliver the experience that people are willing to subscribe to and or pay for.
Recently added
Article
You Will Be Judged by Your Cover
One of the key reasons I have been able to pull myself out of poverty and into a life filled with personal and professional success is that I have always maintained an extremely high level of vigor in everything I do. Even when I found myself slipping and becoming bitter, acting less than ...
Recently added
Article
Just Give Yourself a Little Fresh PASSION
You Can Have Sweet Success While I was in college, I articulated my methodology for creating a successful personal brand (though at that time I hadn't classified it into this brilliant acronym). I called it Fresh P.A.S.S.I.O.N., an acronym that stands for Preparing yourself, Aspiring to reach ...
Recently added
Favorite Quotes & Thoughts from Michael Brown
In the Media
Bylined Articles:
“Why Innovation is so Important for Improving Customer Service”
January 8, 2008 (BusinessWeek.com)
“Improve Your Customer Service”
January 4, 2008 (BusinessWeek.com)
“A What-If Arsenal Can Solve 90% of Your Customer Complaints”
January 3, 2008 (BusinessWeek.com)
“Customer Service Is About Relentless Focus”
January 1, 2008 (BusinessWeek.com)
“Improving Customer Service by Trailing Employees”
October 12, 2007 (BusinessWeek.com)
“Employee Recognition Improves Customer Service”
September 28, 2007 (BusinessWeek.com)
“Empower Employees to Handle Customer Problems”
September 27, 2007 (BusinessWeek.com)
“The Customer Isn’t Always No. 1”
September 24, 2007 (BusinessWeek.com)
“Employee is #1”
July 23, 2007 (Display & Design Ideas)
“Employee Recognition Improves Customer Service”
October 2, 2007 (The Economic Times)
“Make Your Customer Number Two”
November 1, 2007 (Resort Trades Management Operations)
“Put Employees First”
November 20, 2007 (Inside Business: The Hampton Roads Business journal)
“Make Every Job Visit Count”
January 2008 (The Manager’s Intelligence Report)
Media Mentions:
“Lexington Native Sets Forth Business Philosophy in Book”
By Holmes County Herald Staff Writer
February 20, 2008 (Holmes County Herald)
“Putting the Customer Second”
By Dan Berthiaume
February 20, 2008 (eWeek.com)
“Know Your Customer”
By James Bickers
Februrary 13, 2008 (Retail Customer Experience)
“Outsourcing Comes Home”
By Marilyn Gardner
October 22, 2007 (The Christian Science Monitor)
“Make Your Customer No. 2: Want to Provide Fresh Customer Service? Ignore Conventional Wisdom”
November/December 2007 (The Toy Book)
“Jackson State University Grad Developing a Formula for Personal Branding”
By Lynn Lofton
November 1, 2007 (The Mississippi Business journal)
“Black MBAs in Retail”
By Sheryl Nance-Nash
September 18, 2007 (Diversity MBA Magazine)
Radio Interviews:
Jim Blasingame: The Small Business Advocate
October 12, 2007
Jim Blasingame: The Small Business Advocate
November 20, 2007
WLRN Tropical Currents
November 1, 2007 (WL
91.3)
KUHF Business Hour
November 8, 2007 (KUHF 88.7 FM)
Indie Business Review
July 08, 2008
Reviews:
“Fresh Customer Service Focuses on Employees”
By Tina Manzer
November 28, 2007 (Edplay)
“Fresh Customer Service Focuses on Employees”
By Vicki Gervickas
September/October 2007 (ForeWord)
Contacting Michael Brown
The Michael D. Brown Company, Inc.
4747 Research Forest Drive
Suite 180-108
The Woodlands, TX 77381
800-891-4256
How to get started
I am excited about the exponential personal and professional success that you can achieve.
I would like to make an investment in your success by offering you a free one-on-one telephone coaching session. Click the link below to sign up.
http://www.themichaeldbrown.com/promos/fresh_coaching.htm
Wishing you a year of exponential success!
Michael
Other highlights
I am excited about the exponential personal and professional success that you can achieve.
I would like to make an investment in your success by offering you a free one-on-one telephone coaching session. Click the link below to sign up.
http://www.themichaeldbrown.com/promos/fresh_coaching.htm
Wishing you a year of exponential success!
Michael