Michael Brown

MBA

Free

Empowerment and Management Expert

Michael Brown

Michael Brown Quick Facts

Main Areas
Business Coaching, Management Expert, Empowerement Expert, Success Coaching (Personal and Business)
Best Sellers
Fresh Customer Service (Treat the employee as #1 and the customer as #2 and you will get customers for life)
Career Focus
Speaker, Coach, Trainer and Author
Affiliation
The Michael D. Brown Company, National Speakers Association, Houston Partnership, Institute for Executive Development, American Management Assocation, Society for Human Resource Management

Need more positive results?

Bring in this sought after motivational speaker, management expert and consultant, and best-selling author. Through Michael's signature programs and commitment to delivering results both through and with people, he has helped a number of Fortune 500 companies create and deliver world-class experiences that led to double-digit growth to their bottom lines. Michael has also motivated and helped hundreds of individuals and entrepreneurs move from a stage of mediocrity to an exciting place where they achieve both continuous and exponential personal and professional success.

Michael’s programs are fun, engaging, value-adding, and results-driven. The audience will walk away with proven success tools and strategies that will help ensure that they deliver world-class experiences and substantial results.

Award-winning programs for companies, organizations, individuals and entrepreneurs:

Get a Brand or Die a Generic®Any individual who yearns for exponential personal and professional success must experience this award-winning program! Michael challenges the individual to become a personal brand that is fresh, distinctive, and competitive. This program is credited with helping hundreds of individuals achieve long-term personal and professional success. The individuals are motivated and equipped to go the distance, stay fresh, and become an increasingly competitive and successful personal brand that delivers and achieves!

Fresh Customer Service® Training, seminars, consulting, coaching, and retreats based on Michael’s best-selling book Fresh Customer Service. You will leave this experience freshly empowered and equipped to deliver a world-class customer service experience.

Stop Putting Prisoners on the Frontline and Calling It Customer ServiceThis engaging presentation takes the audience on a 6.5 step out-of-the-box journey where they are challenged to follow Michael’s Fresh Customer Service® message – “Treat the Employee as #1 and the Customer as #2” – in order to get customers for life. Michael shows the audience through proven strategies, his own frontline experiences and senior management roles, established best practices, and real-life stories how the face of customer service has turned into a disempowered and ill-equipped employee on the frontline. Along the journey, tested and proven solutions are shared, and at the end the audience walks away motivated and empowered to change the face of their customer service experience to make sure that it will be world-class.

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Strictly for college students and recent graduates

Are you graduating into Poverty?

Bring in this sought-after motivational speaker, corporate leader, management expert, and acclaimed career coach. Michael will show both your undergraduate and graduate students how to land a job with $IX FIGURE earning potential! He has motivated and inspired thousands of students across the United States. The main objective of his signature programs is to ensure that the audiences are given the tools, strategies, and real motivation needed in order to gain exponential personal and professional success. The experiences are fun, engaging, value-adding, and results-driven. Students will walk away with proven success tools and strategies that will help ensure that they don’t graduate into poverty and have to eat ramen noodles for life.

Award-Winning Programs:

Get a Brand or Die A Generic®Any individual who yearns for exponential personal and professional success must experience this award-winning program! Michael challenges the individual to become a personal brand that is fresh, distinctive, and competitive. This program is credited with helping hundreds of students achieve long-term personal and professional success. The students are motivated and equipped to go the distance, stay fresh, and become an increasingly competitive and successful personal brand that delivers and achieves!

Major+Fresh Passion=Six Figures™ This program delivers the nuts and bolts of how to maximize the college experience in order to be a competitive force in the job market and beyond.

Why Would Anyone Hire Me? Students walk away from this fun and engaging experience with a fresh and competitive 30-second Super Bowl commercial that answers the question, “Why would anyone hire me?”

Lead with Passion or Just Sit Down and Shut Up This is a must-have program if you want to develop world-class student leaders.

Free Audio & Video Samples

Michael Brown Audio & Video Programs

Michael Brown Books

Articles by this expert

SelfGrowth articles and saved writing connected to this expert.

3 total

Favorite Quotes & Thoughts from Michael Brown

In the Media

Bylined Articles:

“Why Innovation is so Important for Improving Customer Service”
January 8, 2008 (BusinessWeek.com)

“Improve Your Customer Service”
January 4, 2008 (BusinessWeek.com)

“A What-If Arsenal Can Solve 90% of Your Customer Complaints”
January 3, 2008 (BusinessWeek.com)

“Customer Service Is About Relentless Focus”
January 1, 2008 (BusinessWeek.com)

“Improving Customer Service by Trailing Employees”
October 12, 2007 (BusinessWeek.com)

“Employee Recognition Improves Customer Service”
September 28, 2007 (BusinessWeek.com)

“Empower Employees to Handle Customer Problems”
September 27, 2007 (BusinessWeek.com)

“The Customer Isn’t Always No. 1”
September 24, 2007 (BusinessWeek.com)

“Employee is #1”
July 23, 2007 (Display & Design Ideas)

“Employee Recognition Improves Customer Service”
October 2, 2007 (The Economic Times)

“Make Your Customer Number Two”
November 1, 2007 (Resort Trades Management Operations)

“Put Employees First”
November 20, 2007 (Inside Business: The Hampton Roads Business journal)

“Make Every Job Visit Count”
January 2008 (The Manager’s Intelligence Report)


Media Mentions:

“Lexington Native Sets Forth Business Philosophy in Book”
By Holmes County Herald Staff Writer
February 20, 2008 (Holmes County Herald)

“Putting the Customer Second”
By Dan Berthiaume
February 20, 2008 (eWeek.com)

“Know Your Customer”
By James Bickers
Februrary 13, 2008 (Retail Customer Experience)

“Outsourcing Comes Home”
By Marilyn Gardner
October 22, 2007 (The Christian Science Monitor)

“Make Your Customer No. 2: Want to Provide Fresh Customer Service? Ignore Conventional Wisdom”
November/December 2007 (The Toy Book)

“Jackson State University Grad Developing a Formula for Personal Branding”
By Lynn Lofton
November 1, 2007 (The Mississippi Business journal)

“Black MBAs in Retail”
By Sheryl Nance-Nash
September 18, 2007 (Diversity MBA Magazine)


Radio Interviews:

Jim Blasingame: The Small Business Advocate
October 12, 2007

Jim Blasingame: The Small Business Advocate
November 20, 2007

WLRN Tropical Currents
November 1, 2007 (WL 91.3)

KUHF Business Hour
November 8, 2007 (KUHF 88.7 FM)

Indie Business Review

July 08, 2008




Reviews:

“Fresh Customer Service Focuses on Employees”
By Tina Manzer
November 28, 2007 (Edplay)

“Fresh Customer Service Focuses on Employees”
By Vicki Gervickas
September/October 2007 (ForeWord)


Contacting Michael Brown

The Michael D. Brown Company, Inc.

4747 Research Forest Drive

Suite 180-108

The Woodlands, TX 77381

800-891-4256

How to get started

I am excited about the exponential personal and professional success that you can achieve.

I would like to make an investment in your success by offering you a free one-on-one telephone coaching session. Click the link below to sign up.

http://www.themichaeldbrown.com/promos/fresh_coaching.htm

Wishing you a year of exponential success!

Michael

Other highlights

I am excited about the exponential personal and professional success that you can achieve.

I would like to make an investment in your success by offering you a free one-on-one telephone coaching session. Click the link below to sign up.

http://www.themichaeldbrown.com/promos/fresh_coaching.htm

Wishing you a year of exponential success!

Michael