Patti Hathaway

Certified Speaking Professional

Free

Increase your Customer and Employee Loyalty for Bottom-Line Results! Expert

Patti Hathaway

Patti Hathaway Quick Facts

Main Areas: Customer and Employee Loyalty, Change Management, Communication Skills
Best Sellers: Feedback Skills for Leaders
Career Focus: Business Advisor & Author

Patti Hathaway is a Business Advisor and best-selling author of 5 books. Her books have sold more than 100,000 copies worldwide and one of books has been used by 400 of the Fortune 500 companies. Patti’s expertise is based on real-life experience and the fact that she has surveyed thousands of people over her 20 years of business advising. She earned the Certified Speaking Professional designation from the National Speakers Association in 1994. Fewer than 7% of speakers worldwide have earned this designation for a proven track record of speaking excellence. Patti has the ability to change people’s thinking in order to achieve bottom-line results. Her expertise lies in the areas of interpersonal communication skills, managing change, leadership, and customer loyalty.

Free Articles & Book Excerpts

Change is a Many Splintered Thing (Part 1 of 2)

http://www.thechangeagent.com/articles.html

Heal Thy Pain (Part 2 of 2)

http://www.thechangeagent.com/articles.html

Turn Whine into the Bottom-Line

http://www.thechangeagent.com/articles.html

When You're At the End of Your Rope, Let Go!

http://www.thechangeagent.com/articles.html

Bye, Bye Boo Bird

http://www.thechangeagent.com/articles.html

The 3 Rs of Business Success: Rapport, Repeat, and Referral

http://www.thechangeagent.com/articles.html

Ten Tips for Taking Criticism

http://www.thechangeagent.com/articles.html

Free Audio & Video Samples

Change and Customer Loyalty audio excerpts

http://www.thechangeagent.com/realaudio.html

Patti Hathaway Audio & Video Programs

Untying the 'Nots' of Change Before You're Fit to be Tied - Audio and Video Programs

http://www.thechangeagent.com/products.html

Rudolph Secrets to Customer Loyalty

http://www.thechangeagent.com/products.html

Patti Hathaway Books

Untying the 'Nots' of Change Before You're Fit to be Tied

http://www.thechangeagent.com/products.html

Secrets to Unleashing Employee Greatness: The Step-by-Step Guide to Maximize Every Employee's Performance

http://www.thechangeagent.com/products.html

Feedback Skills for Leader

http://www.thechangeagent.com/products.html

Managing Upward: Strategies for Succeeding with Your Boss

http://www.thechangeagent.com/products.html

Banking Secrets: Handling Customer Problems

http://www.bankingsecrets.com/products.html

Articles by this expert

SelfGrowth articles and saved writing connected to this expert.

3 total

Article

20 Time Saving Tips For Home

1. Post a weekly menu that tells what is planned for dinner each night of the week. This will save having to make a decision each morning. By planning (and shopping ahead), all you need to do is defrost according to plan. Be flexible with your menu. If you feel the need to change plans for an ...

Recently added

Article

Making Seamless Changes To Keep Customers Loyal

Organizations today are undergoing massive changes. Changes that include reorganizations, re-engineering, downsizing, mergers, acquisitions, software and hardware changes, new management . . . and the list could go on and on. We are living in an age of incredible change and instability. This ...

Recently added

Article

Avoiding Gender Fender Benders

Would you like to gain enlightening, career-building knowledge and the skills that will give you the winning edge when dealing with the opposite gender? Are men and women really that different from each other and how does that play itself out in work situations? One of my favorite books is ...

Recently added

Contacting Patti Hathaway

Patti Hathaway, CEO, Business Advisor, Author

The CHANGE AGENT

1016 Woodglen Road

Westerville, Ohio 43081

1-800-339-0973

www.thechangeagent.com

www.bankingsecrets.com