Tony Bodoh

Tony Bodoh is an expert coach who specializes in aligning an organization's operations and culture in the service industry. He has a portfolio of alignment projects with financial results ranging from $10 million to over $1 billion. Through projects focused on customer satisfaction and loyalty Bodoh has produced results with double and triple digit improvement in critical scores.

Much of Bodoh's recent work is in the area of customer experience optimization. Bodoh applies his unique analytical methodology to improve the processes and the culture of the client organization. This methodology is based on adaptations of the Theory of Constraints and Lean Principles in concert with the application of leading-edge psychological and neurological research.

Bodoh has built his success by engaging employees in a way that releases their passions to create profits. Through his coaching program, ProfiTo ado, organizations can develop the internal expertise required to align their own operations and culture. ProfiTo ado engages every employee in a web-based interactive environment that advances their personal and professional success through an upward, ever-expanding spiral of positive emotions, self-confidence, and creativity. Bodoh also provides specialized coaching which provides significant impact in areas that show particular cultural or operational challenges.

Other statements:

Tony Bodoh is an expert organizational alignment coach. Where operations, organizational culture, and sales and marketing are aligned, profits will flow.

Tony Bodoh discovered connections between leading-edge psychological and neurological research and the Theory of Constraints and Lean Principles. He uses these links to align the operations and the culture of a company in a way that drives significant positive impact on KPIs (Key Performance Indicators).

Tony Bodoh has unlocked the secret to continued profitable growth in a troubled economy. He utilizes a unique analytical methodology to map an organization's value and emotional constraints from the customers' perspectives. Bodoh then coaches the employees of the organization in a way that gives them the knowledge and confidence to take action and to develop sustainable success.

Tony Bodoh studied the Theory of Constraints and Lean Principles at the University of Tennessee under author and award winning professor, Mandyam Srinivasan.

Tony Bodoh is a frequent speaker at business intelligence and customer experience management conferences. His work has been profiled in a variety of media including CIO Magazine, Knoxville Business journal, SearchCRM.com, dmreview.com, intelligententerprise.com, b-eye-network.com, htmagazine.com, and Hotel Business Magazine.