Decisions, Decisions
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- When a question or an issue arises and a decision needs to be reached, determine if this is the proper time to make the decision.
- If now is the time, state what it is that needs to be resolved or decided. If not, do not let the issue go, record it and make sure the right people are assigned to follow up so that a decision can be made as soon as possible.
- Select a decision making approach.
a) Consider using delegation when you do not need to be involved and when a subset of the team can be trusted to make the decision.
b) Consider using consensus when it makes sense for the whole team to weigh-in.
c) Consider using voting if the issue is easily understood and a simple majority is enough to make the decision. This works if you can do it without making people feel like adversaries and without creating ‘winners’ and ‘losers’.
c) Sometimes you need to make the call. Do not be afraid to be the one who makes the decision, your team needs to see you make decisions.
- Tell the team how the decision will be reached.
- Use the agreed upon approach to reach a decision.
- Communicate the decision to all the appropriate parties.
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