Expensive Does Not Always Mean Better

To achieve an aim in wellness, both parties, thenseekers and providers must come together with ancommon objective. As Alison Snelling and Dieter
Buchner find out, many wellness locations havenyet to embrace the all–important first step.

After months of suffering, both physicallynand mentally, I had reached the end of mynrope. A recent gallbladder surgery and ansubsequent course of conventional medicinendid not deliver the desired results either.
Then after reading of the need for time andnpatience for the body to heal itself and how wenall have an innate ability to heal ourselves (ifnonly we can find the right direction), I knew
I had to take a totally different approach.
There was one thing left that has not beenntried yet – a wellness retreat.
I knew I could not manage such annundertaking on my own given all the dailyndistractions and responsibilities I faced, so Inenlisted the help of my good friend, Dieter.
Together, the decision was made. We wouldnsimply find a great wellness programmenwhich would help us both achieve ournwellness objectives, one that is educational,ninspiring and produce lasting results longnafter the programme had ended. This wouldnbe easy, I thought. Just write to some of thentop wellness locations in the world, askingnspecific questions about how a stay wouldnbenefit us and we would be on our way.

THE RESEARCH

Where to then? Australia, America, Asia or
Europe? The choices were endless and allnappeared incredibly attractive.

We compiled an e-mail detailing symptomsnand a brief medical history; questions werenframed to elicit specific information aboutnhow their programme would benefit us; whatnexperience they have of this type of conditionnand how they could create a bespokenprogramme to meet our needs. We selected
12 great locations to approach.

The list was impressive and many could haveneasily been front-runners for inclusion intonthe list of the Top 10 Wellness Locations ofnthe world, but what happened next was bothnfrustrating and enlightening. If a wellnessnprogramme was going to help the healingnprocess, the journey to get there was certainlynnot, at least for us.

SO WHAT ACTUALLY HAPPENED?

• Half of the locations had to be contactednmore than once just to get a response. Innsome cases, we waited almost five weeks tonget a response, and by which time we werenno longer interested.
• One of the locations communicated byne-mail on eight occasions, three of thesenwere to apologize!
• Four of the locations blamed technicalnproblems with their servers for notnresponding sooner!
• Only two out of the 12 locations madenserious effort to respond to our questions,nand even suggested that they could adaptntheir standard offering to suit our needs.
• Eight out of 12 of the locations just sentninformation for a standard programme,nor how their programme would benefi t usndespite our asking what they could do tonoffer a tailor-made programme.
Many of the responses were unhelpful andnadded nothing to our existing knowledgento help us decide where to go. Quotesnincluded are verbatim; they have not beennrewritten or embellished:
• “Thank you for your interest, manyntherapies will be able to assist you on you
road to recovery!”n • “We will pass your message to anothe
doctor since we have not received anynanswer from the previous one!”n • Thank you for your information. The 7ndays program may help your situationnbut anyway you should take care of you
body!”n • “Please call our health and healingndepartment” (one of the most expensivenlocations and it would appear that theynexpected us to do all the work)
The two locations that did make an effort tonprovide a response to our questions reallyncreated a great impression. They clearlynsuggested how they could help, how wenwould benefit from their programme andnhow they would adapt their programme tonmeet our needs.
• “With all post-surgery conditions we takenan adaptive response and this would be nondifferent for you. We are confi dent we cannprovide you with a nurturing and healingnexperience but I do want to be certain thatnthe benefit you can gain here will be worthntravelling so far!”n • Our program is for people who wantnto take control of their lives, who havenhad medical conditions where they havenhad to depend on drugs and decide thatnenough is enough, who are eager to eatnproperly, change their attitudes towardnthemselves and their world, who want tontake responsibility for their health.
The responses we received had a signifi cantnimpact on how we perceived the locations.
After all, at that point it was our onlynexperience with them, and in most cases thenimpression was rather negative.

At last, after two months of research, we decided to participate in the educational and fasting programme with Dharma Healing International, on the island of Samui in Thailand. We were delighted to discover that the programme was run by Hillary Hitt, who was not only an experienced clinical nutritionist, but had been offering this fasting retreat for the last 12 years. After a phone conversation with her, our questions were answered and our fears about fasting were allayed. We knew we had found a special place.
The programme content and the responses we received from Hillary which we regard as caring and thorough, made our decision easy. We started the 7-day programme in February 2007.

THE EXPERIENCE

We could relate well with the programme because it emphasized self-healing, self-empowerment, holistic weight loss and promised to teach us how to “reclaim ownership of our own bodies”, focus our minds and take responsibility for our own health. We would achieve this through an Elimination Fast and a variety of classes which include:

• Overview of the Digestive Systemn • Digestion and Nutrition of all Food Categoriesn • Food Combining – The Art Of Eating – A Daily Cleansing Dietn • Breaking the Fastn • Enzyme Therapyn • Setting Up a Health Food Kitchen and Recipesn • In The Kitchen Raw Foods Preparatio

In addition to these, an Iridology diagnosis and two Thai Massages were offered, and acupuncture, Shiatsu and hypnotherapy were also made available to us during our stay.
The core of the programme, the ‘Elimination Fast’ includes taking specially formulated Chinese herbs, a diet of fresh coconut water, herbal teas and a vegetable flavoured broth.
Day 1 started with a very thorough orientation where we met eight fellow fasters who had come from all over the world. Hillary explained how the fast worked, the way to self administer the twice daily colonic irrigation and how to use a machete to open coconuts.

The individual Iridology reading with a personal explanation of what Iridology is and how to read a chart was remarkable. We were both amazed with how accurately the picture reflects the state of our general health.

The unappetising, but highly effective Chinese herbal formula with its psyllium content really worked well to stave off any hunger pangs. It really helped that no food is served on the premises; and smoking and alcohol are forbidden!

A special liver flush drink was introduced on Day 3. The liver flush gives a kick to detoxifying the liver and gall bladder. Extra-virgin olive oil opens up and relaxes the bile ducts allowing old stagnant bile and sometimes gall and liver stones to be eliminated.

Day 4 was the highlight of the week – a half-day raw food cooking class. Preparing food without cooking including “bread” and veggie burgers was wonderful. And the freshly prepared vegetable and fruit juices were delicious and most welcome!

This is also the day that I was able to tell Dieter that for the first time in over nine months I was going to bed without any pain whatsoever. That was a fantastic outcome after only four days. The fast, together with one acupuncture and shiatsu session had really made a difference.

During our week at Dharma, we also experienced 30 hours of inspiring classes,attended a sound therapy session with Tibetan bowls, had a hypnotherapy session, two Thai massages, Yoga, meditation and many other interesting and beneficial activities.
It was a truly empowering experience because we were actively involved and really had to take responsibility for our healing, from cracking coconuts to making the daily herb drinks to creating our own juices to managing our own colonics.
We left Samui, extremely motivated and ready to change forever our dietary habits and preferences!

THE LEARNING

Taking time out for this fasting retreat was one of the best decisions of our lives. It was a sacred time – time spent learning about food, its impact on our body and learning new ways to take control of our own healing. We made a great choice in going to Dharma, not only did it meet all our objectives whilst there, it has had a long lasting impact that has made a significant difference to our health.

Nearly three months after leaving the programme the facts speak for themselves:

• a combined loss of 21 kilos in weight!
• a new attitude towards food, a craving for fruit and vegetables and a diet that embraces many of the princicples learnt – especially the integration of raw foods;
• a virtually pain-free body despite living with it daily for nine months before the programme;
• greater awareness of knowing how to listen to your body and when to stop eating;
• increased energy and general fitness
We highly recommend a supervised educational fasting programme as a profound self-healing tool to anyone who wants to empower themselves to take personal responsibility for their well-being. For individuals who are considering a wellness programme or fasting retreat, it is critical that you research your options first to ensure that you are able to maximize the opportunity for healing. (See Sidebar story)

We also recommend that those locations interested in attracting guests like ourselves, to think about the messages they are communicating and how they could be perceived by potential guests. (See Sidebar story)

TOP TIPS WHEN RESEARCHING A WELLNESS PROGRAMME

1. Ask the right questions.
2. Create a checklist of questions e.g.n– How will your wellness programme benefit my personal condition?n– What experience do you have of helping people to heal who have this type of challenge?n– What success stories can you share?
3. Be specific with what you want to know.
4. Evaluate your options against criteria that is important to your own personal situation.
5. Avoid being enticed by glossy wrappings which when unwrapped reveals a very basic and standardised package.

TOP TIPS FOR PROVIDERS OF WELLNESS PROGRAMMES OR RETREATS

1. Well-being extends outside of the boundaries of the wellness centre, retreat or spa – especially when you want to attract international visitors. Make potential guests feel good before they even visit you.
2. Consider the importance of electronic communication in creating that first connection with your guest – failed servers, poor e-mail responses and making the guest do all the work, all create negative impressions.
3. A caring and a genuine approach must start at the first point of contact with a potential guest – make sure your first impression is as amazing as your actual centre.
4. Be personal – when a guest asks very specific questions about the programme or retreat, don’t send out a standardized reply that implies you offer no bespoke services.
5. Offer an active experience so guests leave with lasting knowledge that they can apply when they get back home. A programme without education is a lost opportunity.
6. When guests are ready to experience your programme or retreat, they want to be led. Ensure your staff are well-trained and genuinely know how to guide and lead guests through their experience