Jan Bolick
BSBA, CUCG, PCC
Free
Management Expert
Jan Bolick Quick Facts
- Main Areas
- Resource Management (time & people), Performance Management (goals)
- Best Sellers
- "Business Class", an E-Zine for business owners, managers and professionals
- Career Focus
- Business Owner, Author, Speaker
- Affiliation
- International Coach Federation, American Society for Training & Development, Chamber of Commerce
Subscribe to her e-zine, "Business Class".
www.businessclassinc.com
Free Articles & Book Excerpts
"Fear & Freedom"
http://www.businessclassinc.com/2009/01/10/fear-and-freedom/
"An Inspirational Boss"
http://www.businessclassinc.com/2009/05/02/inspirational-boss/
"The Joy of Independence"
http://www.businessclassinc.com/2008/07/09/the-joy-of-independence/
"The Unhelpful Manager"
http://www.businessclassinc.com/2008/08/13/the-unhelpful-manager/
Articles by this expert
SelfGrowth articles and saved writing connected to this expert.
Article
Why Won't They Take Responsibility?
A few years ago, Mick Mixon was our guest during a Business Class interview. At the time, he was color commentator for football and basketball games for the University of North Carolina. Now he is the Voice of the Carolina Panthers. It was close to Father’s Day and so we talked about lessons he had learned from his father that had shaped his career. Here is one of them. He said his Dad emphasized the importance of work.
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Want More Customers? Are There Holes in Your Bucket?
If you want more customers, you’re probably spending lots of resources on sales and marketing. That’s good. But before you do too much more of that – pay attention to what experts say – that it costs 5 to 10 times more to get a new customer than it does to keep an old one. An important reminder to take care of our current customers first. Otherwise… …well…read on about Sally. It’s a true story. And believe it or not – the detail has been condensed. I hope you’ll read it – maybe even share with your service team.
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Meetings, Meetings Everywhere
Meetings meetings everywhere! Great way to communicate. Great tool for propelling the way to goal. A great investment of time or a huge ZAP of it – and energy too. It’s a good idea to do a quick meeting review every now and then. Just to be sure that your team isn’t over-using this commucation tool. About each meeting you call or attend, ask yourself: 1. What is the purpose of this meeting? 2. What are the results or potential results? 3. How much does it cost to hold the meeting?
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We Have To Stop Meeting Like This
Ever leave a meeting and wonder why you met? Ever have a meeting and after much discussion, decide on a plan but then – nothing ever happens? Here are three questions can lead the leader to conducting more efficient, more effective and maybe even fewer meetings. Questions to ask and know the answers to before even calling the meeting: 1. What is the purpose of the meeting? Is it to inform, to get ideas, to problem solve, to make a decision, to build morale or…? It will help participants if you state the purpose at the start of the meeting.
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Article
You? A Bottleneck?
This is a true story – heard every day – from all walks of life.
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Article
Are You Losing Your Marbles?
My friend and former colleague (UD 1996), Brooke Packard Blanchard, sent me this story. We don’t know the author. If you do, please let me know. I would love to give him or her the proper credit. The story may make you sad at first. But put the wise words to work and it will serve to boost morale and productivity. ***** This conversation was heard on a ham radio. A gentleman was speaking with a smooth voice like he belonged in the broadcasting business.
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Stop Sending E mails
Want to boost productivity and morale? Save time and improve relationships? Stop sending emails. How did we ever survive without it? A real time saver. For some things. For others – a real time zapper. Just imagine….or maybe you don’t even have to imagine…it happens to many people every day. You have a question for your colleague, Jim. You type an email. Worried the tone is wrong, you re-do it. Then spell check it. Jim gets it.
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Rewards for Mistakes? Are you Sirius?
A couple of weeks ago, I raised the question about giving rewards for making mistakes. Some people thought I had gone mad. Too much exposure perhaps, to the dog days of summer. And – remember the invitatio I issued at the beginning of the month? The invitation to share your mistakes with us? Didn’t get much response from that at all. Honestly – I’m not surprised. I mean – why would anyone do that? Especially when they have no clue who is going to be reading it. It could be very bad for business. Even in a controlled environment.
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What Customers Want
The results of a Business Class poll asking customers what they appreciate? A smile, good eye contact, good manners, a respectful greeting. a thank you, being called by name, quick service, going beyond expectations. All great things to give to our customers. As much as we wish for perfection, there will be times that – we mess up.
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Presto! Project is Done!
You know that big project (or presentation or proposal) that’s due in two weeks? The one you haven’t started yet? I know. I know. You’ve been meaning to do it. But it’s going to take HOURS and there are so many other things to do.
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How to Help Angry Customers
Ever had to deal with an angry customer? In a workshop I facilitated on the subject of customer retention, a bank manager (let’s call her Betty), shared a story about a customer (let’s call her Ms. Maddy), who came in questioning whether she should continue to deposit money with the bank. Using language unfit for this page, Ms. Maddy expressed how upset she was and said, “It better not happen again!!!!” Then she said she didn’t want to talk about it any more. END OF STORY.
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It's Not Our Fault
They were quite clear about it, weren’t they? IT’S NOT OUR FAULT! So — whose fault was it? And – what would you guess about the customer loyalty, productivity and morale ratings at this shop? On a 10 point scale (10 highest), I think most of us would put them at a zero. Let me know if you disagree. I had the good fortune to spend my early business years in a company that strived for a 10 in all three of these areas. Sometimes we made it. Sometimes we didn’t.
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Websites & resources
SelfGrowth-published websites, downloads, and contributor profile websites connected to this expert.
Favorite Quotes & Thoughts from Jan Bolick
Plain and simple - we love movement, improvement, progress and growth.
As people improve skills and get better results, they enjoy their work more.
It’s a fabulous thing to celebrate.
Each of us spends so much time in our profession, it’s a shame if we aren’t happy with it. Sometimes changing professions will do the trick. Other times we just need to get help from a coach.
Think about being on a ski slope when you don’t know how to ski.
It’s terrifying.
If you learn the basics however, it can be a thrilling and beautiful experience.
Think about being on the golf course when it takes you ten shots to get to the green.
It’s boring…and even miserable.
If you get some coaching, it can be a delightful pastime for the rest of your life….and a way to see some beautiful sights.
Our terrifying, miserable, boring professions can also become more satisfying, even exciting, with some training, coaching and support.
That’s what we love to do.
The Secrets of Our Success:
1. We have a passion for business and making it fun, satisfying and productive for all involved.
2. Founder, Jan Bolick, has combined her experiences as a CEO, General Manager, salesperson, leader, follower, organizer, volunteer, fundraiser, teacher, student and parent, to develop customized training and coaching programs to suit the needs of each client.
3. We have a passion for continued learning and sharing that with others.
We do this with our clients, with subscribers to “Business Class” and in “the community.”
Contacting Jan Bolick
CEO
Business Class Inc
PO Box 2037
Chapel Hill, North Carolina 2715
919-933-7407
How to get started
We invite you to learn more about our services at: www.businessclassinc.com.
While there, we hope you will subscribe to our blog, e-zine and Quote Library.
All designed for business owners, managers and professionals - ideas and inspiration to to boost morale, save time & increase productivity.
Other highlights
Check out coaching programs, team retreats and master mind groups at: www.businessclassinc.com.
Free resources include Blog, E-Zine and Quote Library which includes over 100 motivational quotes ready to print or use as desktop background. Great instructional and motivational tools to boost morale and productivity.