P.C. Daniels
Free
Community Support Forums Expert
P.C. Daniels Quick Facts
P.C. Daniels is an experienced forum member on a number of customer-driven support communities, a super-user on one and is also a professional Community Moderator.
Through his interest in computers and technology, Daniels discovered the value of peer-to-peer support forums as a means to resolving requests for help and advice on a wide variety of topics.
To share this valuable avenue of support, Daniels created The Forum Guru website which not only features a directory of quality forums, but also provides tips and advice to gain the most benefit for those seeking help online.
Articles by this expert
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Article
Discover the World of Forums
Have you ever waited on hold when phoning a company for support, only to get a technician who is required to go through a ‘boilerplate’ script and hopefully, at some point, arrive at your issue? Or perhaps you are speaking to someone whose native tongue is not your native tongue and your communication is practically non-existent.
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Do You Know the Difference Between a Blog and a Forum?
Many people use the words forum and blog interchangeably. While there are certainly a few similarities between the two portals, that which differentiates them are important to understand for your success in using them or marketing your own website with them.
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How to Choose the Right Forum for You
So you’ve decided to go online for help and you are looking at community forums. But which one do you choose? Are you looking for technical support regarding a product or service? Are you looking to get advice on a personal level such as health or fitness? Maybe you are thinking of starting a business and need some guidance.
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How to Get Started With Forums
In the huge world of forums, your 1st step is to select one which not only interests you but also one in which you would feel comfortable to ask a question or to provide an answer. Your 2nd step is to register on that community. Most forums will allow you to read the message content without the need to register. This can be very handy if you are searching for the right forum to post your question; however, if you wish to post a new question or share some of your knowledge with others, a registration process is required in most cases. This should be a very short and easy process.
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10 Things You Should Never Do When Using a Forum
Just as there are suggestions outlining what you should do when participating in a forum, there are also rules about what you should not do. Following the Community Guidelines and the suggestions below will likely generate good responses from other members and provide you with a pleasant experience. - Never post profanity in any fashion including implied profanity, abbreviations or lingo text suggesting profanity. You know what that is - and so do the moderators.
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10 Things You Should Always Do When Using a Forum
Getting off to a good start with forums requires understanding the protocol which is standard with most communities. Following the guidelines below will help you obtain the best results and provide for an enjoyable forum experience. - Before posting a new topic or question, use the forum search feature to see if your issue has already been recently discussed.
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