Susan Cullen

Free

Management Training for Long-Lasting Results Expert

Susan Cullen

Susan Cullen Quick Facts

Main Areas
Management and Leadership Development, Blended Learning Methodologies
Career Focus
Author, Speaker and Business Owner
Affiliation
American Society for Training and Development (ASTD), Society for Human Resource Management (SHRM)

Susan Cullen is President of NexaLea ing, based in Pennsylvania. She speaks on the topic of “People Literacy” and is a distributor for Wiley, publishers of the Personal Profile System®. She has over 18 years of experience in Organizational Development and is considered an expert in the use of blended learning methodologies for lasting organizational change.

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Some of the training courses we offer:

  • Foundations of Leadership
  • Leadership Excellence
  • Five Behaviors of a Cohesive Team
  • Creating Team Synergy
  • Working with Diverse Styles
  • Encouraging Innovation in Teams
  • Behavioral Interviewing
  • Communication Skills
  • Performance Management
  • Managing Performance Discusion
  • Leading Organizational Change

For a complete listing of the courses we offer click here

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Susan Cullen Audio & Video Programs

Susan Cullen Books

Articles by this expert

SelfGrowth articles and saved writing connected to this expert.

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People can initially be conce ed that live virtual training cannot be as interactive as the traditional face-to-face approach, but this isn’t necessarily true. The key is to design your program well by constantly keeping it moving and keeping participants engaged.

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Research shows that we filter out or change the intended message of what we hear in 70% of our communication. That's a lot of the time! If we filter out or change it that often it is REALLY important that we learn how to send and receive messages to make sure we are being heard and are hearing others! The reason we filter out or change the meaning so often is that we just don't get it - no matter how much someone else might want us to!

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Below you will learn more about the four behavioral styles: Dominance, Influencing, Steadiness and Conscientiousness. Learn the goals and fears of each style, what they tend to overuse and how each style can be more effective. DOMINANCE – Focuses on Controlling the Environment Goals - Wants to get results - Likes “do it and do it now” approaches - Wants to be in charge - Likes new opportunities and challenges - Wants opportunity for advancement - Likes initiating change and taking risks Fears/Avoids

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Have you ever wished you had a crystal ball that would tell you BEFORE you hired a candidate if they were actually going to be a good fit? Have you ever scratched your head AFTER you made a bad hiring decision, and wished you never even hired an employee in the first place? Making sure you have the right person, in the right position, at the right time, takes much more than a crystal ball. It takes knowledge of effective interviewing skills, and the ability to implement them. One of the most effective approaches for interviewing is called Behavioral Interviewing.

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One of the most difficult conversations most managers ever have is when they need to meet with an employee to discuss a performance problem. Most managers either put this discussion off altogether (just hoping against hope it will go away), or so clearly mismanage the discussion that the employee leaves feeling demoralized and unmotivated. However, the following three strategies can help you the next time you find yourself needing to coach an employee to improve. - Focus on specific performance issues, not personality. You may just know that the performance is

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Let's face it: Our current economy has put more pressure than ever on our managers. Not only do they need to do more with less, they have to keep everyone motivated and engaged at the same time. Managers can feel caught in the middle between what the organization needs, and what their employees need.If you are a manager, struggling with these challenges, your role is critical now. The following 5 key skills, when mastered effectively, can help you succeed even in today's tough economy. - Identify and Align with Key Organizational Priorities.

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When it comes to maintaining loyal customers, one simple fact never changes: It's all about the relationship you have with them. They already know all about your company's products and services - and they've already become your customer. But in today's day and age, competition for that same customer is increasing. You've got to find a way to keep them for life. Once that relationship is developed, you want to keep it strong. Identify what your client needs and go the extra mile to provide it.

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People literacy is knowing how to read and understand the behavioral style differences of others. Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think ...

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Why do some teams perform well while others struggle? How can you assess how effectively your team is working now, and identify methods for improvement? Research shows that 85% of the reasons that teams of people succeed or struggle has more to do with interpersonal issues, than technical ...

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One of the most effective ways to help your staff succeed is to provide regular, consistent coaching throughout the year. A Progress Review is a specific kind of coaching discussion, tied to the employee’s Annual Objectives and Standards. It is an informal discussion in which the manager ...

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People literacy is knowing how to read and understand the behavioral style differences of others. Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think would be motivating isn’t always motivating to someone else. The same principle applies to client and co-worker relationships. We “click” or connect with some individuals and understand each other. But we also work with individuals who approach things differently.

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Let’s face it. Information is coming at us faster than ever before. We are constantly receiving a steady flow of emails, text messages, phone calls and voice mails. The downside of communication technology is that it is making everything URGENT. It takes real discipline to determine the difference between what is really important from what is just urgent. But it’s this difference that gives you the ability to be really productive, as opposed to just really busy. The 5 key steps to gain control and mastery of your time include:

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SelfGrowth-published websites, downloads, and contributor profile websites connected to this expert.

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Contacting Susan Cullen

To contact us about any of our programs:

800-683-0681

info@nexalea ing.com

How to get started

Susan Cullen provides state-of-the-art solutions designed to address real issues in the corporate world. She believes the development of each individual directly impacts the productivity of an organization.

Susan's mission is to develop today's workforce to higher levels of productivity, accountability and personal satisfaction.

To find out more about this process click here