Strategic Planning
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Fueling Innovation with Collaborative Relationships
As a new divisional leader, how do you quickly uncover and leverage knowledge, experience, and specific expertise across the different parts of your organization in an effort to not only retain your best customers, but also to expand your mind share and wallet share within each of your most profitable client companies?
Competency and Trust are Critical Components of Reputation Capital
Reputation Capital is a measure of how effective you are in promoting and delivering value. As the delivery of that value is recognized, you start to accumulate Reputation Capital. The two fundamental pillars of Reputation Capital are competency and trust. The following provides some insight into how you can build upon both of these attributes. Competency
How Nurturing Relationships Extends Business with Your Existing Customers
Something that is often undervalued, undermined, and certainly underdeveloped in any organization is the post-sale part of the revenue generation engine. Many struggle to automatically throw a customer, which they have worked so hard to acquire, over the wall to a customer service department.
Improving How You Sell Yourself as a Professional
Many technical professionals are often horrible at selling themselves. Many accountants, atto eys, consultants, and engineers don’t think of themselves as salespeople – and they don’t want to! Although their academic and educational foundation and their professional development includes valuable assets to their business, it seldom includes the notion of strategic relationships and business development best practices.
Two Questions to Help Maintain Your Strategic Focus
What business are you in? What business should you be in? Although simple in their inquisitive nature, it is amazing just how complex these two questions can be. What business you are in should answer, from a historical perspective, where you have been most successful, where you have produced the most professional products and services, and where your team’s core competencies and expertise lie. Beyond those internal factors, the business you are in considers what the market has paid for and the value you have brought to the table.
Do you Relationship Choke or Panic?
Watching 26-year-old Dustin Johnson recently blow his three-round lead at the 110th U.S. Open at Pebble Beach, Califo ia reminded me of others we’ve seen squander away amazing opportunities.
What’s the Strategic Value of Your Business Relationships?
What is your impression of networking? To many, it’s an insincere trade of favors or, at best, an elegant way of using people to get what you want. I actually asked this question of a group of PhD students at a Top 5 engineering school and one student near the front asked, “You mean, with other people?”
How To Approach Business Relationships With Constructive Criticism
When I was just starting out in my career some years ago, after an all-day training program for professional speakers, I approached the main presenter to give her some feedback and advice on her speaking style – constructive criticism that I thought would help her for her next presentation. I waited for a few others to end their after-talk chatting and then approached her. But instead of waiting for the perfect moment after a connection had been established, I started right in with my feedback.
Creating Success in the Workplace
Optimism in the workplace involves not only expecting positive outcomes but also explaining them in a manner logical with such outcomes. Leading others with optimism means dealing with the chaos of uncertainty by formulating a successful expectation regardless of the uncertainty. Life is full of uncertainty and that’s as true of the workplace as it is of any aspect of life. Optimistic leaders have a strong perceived sense of self-efficacy; they believe in their teams as well.
Are You The Luckiest Person At Work?
When you consider that many of us spend more time with our co-workers than with our own family members, there is certainly a need to recognize those relationships, what they mean to us, and how to find joy in them on a daily basis. They do their best (most of the time) to interact with us so that our job is made easier. It’s easy to take them for granted and to give in to workplace competition that can influence our filters and take away from the spontaneity that comes from the joy of the moment.
How Confidence Can Improve Our Business Relationships
In dealing with our business relationships, how do we react when things don’t go as we expected? For example, if Paul had applied for a promotion and then found out that he didn’t get it, his negative reaction would probably be anger at his boss, sadness at the disappointment, and anxiety about his career arc.
Does Your Organization Have a Social Media Policy?
In talking with several companies lately, the conversation has centered on the need for a social media policy. Whether you work for a progressive organization or a conservative, risk-adverse one, it seems that everyone has an opinion on the best approach. Here are some prevailing camps: