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Long gone are the days of granny undies! Living with incontinence doesn't mean that you have to use bulky adult diapers. For a large amount of people, incontinence is a slight "oops" here and there. For others, it's a considerable 'oops'. Either way - now you can dress to manage this problem - and still look attractive! Do you prefer thongs? or bikinis? or briefs? Do you like cotton, lace or lycra? From seamless, to thongs, to bikini's, to briefs....cotton, lace or lycra - there are so many choices out there to be worn! Incontinence underwear is finally contemporary and stylish!

Published · 5,083 views · Rated 5/5 from 1 votes

Incontinence issues are a part of everyday life for many of us. But instead of wearing adult diapers (aka adult briefs), would you choose to wear real underwear? Briefs or binkinis? Cotton or? Women or men? Regardless of the fact that an estimated 25 Million Americans are living with incontinence, there is still a social stigma placed on incontinence that can put at risk your way of life if you suffer with incontinence .

Published · 1,495 views · Rated 5/5 from 1 votes

Living with incontinence doesn't just mean shopping for adult diapers. There are heaps of other conce s that people living with incontinence have to deal with. My skin is constantly breaking out in sores, what do I use? The disposable diapers I'm using don't hold enough - how do I protect my furniture? I'm soiling the bed at night - how do I preserve my bed? The smell - how do I get rid of the aroma of pee in my condominium? These are just a few of the dilemmas those living with incontinence have to cope with - but are too distressed to ask. Skin care.r

Published · 2,020 views · Rated 5/5 from 1 votes

Lets face it - coping with urinary incontinence (UI) is bad enough - but add to that the issue of bowel incontinence - and you've got a whole new situation to deal with. A particular clump of headaches to cope with. If you live with bowel control issues, you know first hand the embarrassment that odor can cause.

Published · 3,337 views · Rated 5/5 from 1 votes

One of the most useful products to enter the markets are adult washcloths. There are literally thousands of assorted uses for this product. Young or old you will pronounce these to be one of the handiest items to have in the home. This invention is significantly healthier for frequent use than the cotton flannel that was used in our mother's generation. As of now these new wipes & washcloths are used in lots of ways and they are cleaner as well as healthier for people.

Published · 2,828 views · Rated 5/5 from 1 votes

Absorbency & self confidence are some of the most important issues when considering incontinence supplies. Will this new brief hold back what your bladder can not? Will it make you seem to be beefy and attract attention as you saunter through the day? Or will this adult product you're wearing be conservative and whisper free? For those who have managed incontinence issues - this may be archaic news, but most who are new to the world of incontinence issues just don't know where to begin.

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When I don’t get good customer service at a place, I blame leadership. Every time. Leadership determines core values. Leadership works with the rest of the group to determine standards. Leadership educates staff on how to maintain those standards, and leadership monitors to make sure everybody understands. Leadership provides the vision. Leadership leads. Who are the people you look to for direction? Those are the people I include in the overall category of leadership: * Top CEOs of corporations are leaders.

Published · 2,203 views · Rated 3.5/5 from 8 votes

For years I’ve been telling people how they can attend a mini-seminar every day. How? By watching what happens when they try to spend their money at other businesses. How many of you have felt like the enemy when you entered a place of business? Perhaps you walked in and the employees were ...

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Learning experiences are everywhere, and in customer service, you can learn from the bad experiences as well as the good. I had a bad experience the other night, while having dinner at a favorite restaurant. Even if you are not in the restaurant business, don’t stop reading – bad service can strike anywhere. Just consider the lessons here and think about how they can apply to your own business.

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A sales trainer colleague of mine from South Carolina asks audiences this question: What have you done recently to astound your customers? ASTOUND. To be astonishing to our customers is not just a noble goal, it's a necessary objective for retailers who plan to thrive into the next century. Customer service programs are like diets: rn(1) There are many books and proposals for how to make them work. rn(2) Everyone who has successfully implemented a program thinks his or her way is best. rn(3) The erroneous assumption is made that there is a start and end time to the program.

Published · 1,711 views · Rated 2.5/5 from 2 votes

What are your company’s core values? If you can’t answer that, it’s worth taking some time to figure it out. One of my clients recently asked about how core values should come into play when hiring and firing, and it got me thinking about the importance of the overall concept. Core values affect the customer service experience – for exte al customers as well as internal customers (employees). They can attract customers to do business with you, and be a motivating factor for employees to enjoy their work and do it well.

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I wanted to call this article “Sharpen Your Customer Focus or You Will Lose Customers!” but a few of my colleagues thought this was a bit too blunt. Absolutely true mind you, but blunt. Then I thought why not make the headline a question; “How Many Customers Are You Willing To Lose Today ...

Published · 1,482 views · Rated 3/5 from 1 votes

Ah, Black Friday … the day after Thanksgiving, quite possibly the busiest shopping day of the year. I ventured out to a very busy shopping mall on Black Friday this year and watched the salespeople and the customers. Here are my observations. Even if you’re not a retailer, read on. There are lessons here that can be applied to any business that experiences a “busy season.” It may not be a holiday rush – perhaps a special sale or trade show. But now, it’s time to take on Black Friday.

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I write about amazing customer service experiences that I encounter so others can learn from them. And, bad customer experiences can be learning experiences as well – they are examples of what not to do. Two bad experiences recently highlighted the fact that some people refuse to be flexible because that’s not the easy way out. Such laziness is a customer service killer!

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Jeff was desperately trying to fix it this time. He knew the risks were incredibly high. If he didn’t handle this situation correctly it would mean the loss of one of his most valuable clients. He knew that he had to resolve this issue once and for all. The problem had happened before and this was his last chance to get it right. Let me back up a little. Jeff is a Client Service Representative for a large financial institution. He’s been in this role for almost three years and has a reputation with his clients for being the go-to-guy when there is a problem.

Published · 1,447 views · Rated 1.7/5 from 3 votes

Customers want choice. For many businesses, an important aspect of keeping customers satisfied is giving them options to tailor the product or service to their liking. Recently I went to a pizza restaurant where you can customize your pizza by choosing from a list of many toppings. And the Chinese restaurant that I frequent is happy to substitute broccoli for mushrooms in my favorite chicken dish. When I order a Philly cheese steak for lunch, I ask for tomatoes to be added – no problem. The slogan for Outback Steakhouse puts it into simple terms: “No rules – Just right!”

Published · 1,065 views

Has this ever happened to you? You're in a hurry. You want to complete your business and the person serving you is preoccupied with something other than serving you. Then when you are served, you might get an insincere apology for the delay followed by the completion of your transaction. If ...

Published · 1,551 views · Rated 2/5 from 1 votes

It’s time to set the record straight. Customer Focus Training is NOT an Expense. It is a strategic investment and here’s the proof. Look, I know you have a lot to think about these days. I run a business as well. The pressures of managing your bottom line, worries about the impact of a global pandemic, rising benefits and health care costs (for some of you), and a seemingly never ending list of problems weigh heavily. I’m sure that for some of you there are some days you would like to lock your door, turn off your telephone and just get away from it all.

Published · 2,011 views · Rated 3.2/5 from 5 votes

On a recent trip back to St. Louis, I recognized the flight attendant from a previous flight. I recalled her as being very nice, but this day she was not. She did not greet me as I boarded the plane, and similarly ignored, or was even unkind to the other passengers as well. She nearly knocked me over as she was trying to get by. It was apparent that, for whatever reason, she was having a bad day. And even though, according to the airlines, flight attendants are there mainly for passengers’ safety, I believe they are still expected to at least be polite to the passengers.

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Often, what surprises me is that so many people seem to be surprised when they encounter good customer service. People call or email me to rave about the service they received from a particular store, restaurant or other business. Sometimes I understand their surprise – stories of truly over-the-top customer service stories occasionally cross my desk. But most of the examples I hear about are simply instances of the good, solid customer service that people or companies should offer on a regular basis.

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Have you ever had an extended hotel stay that you would describe as flawless, from beginning to end? I have. I stayed at the JW Marriott in Indianapolis for eight days while attending the National Speakers Association’s annual convention, and the stay exceeded my expectations in every way – the staff, the food, everything, was perfect.r

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Is customer service something you have to be born to do? Some would say it is a skill that can’t be taught, but, while some people are more naturally inclined to it, as long as the right attitude and desire are there, it is possible to teach customer service.

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I occasionally receive the question, “What’s the difference between customer service and customer experience?” The simple answer to that question used to be that customer service formed the basis of the customer experience. A customer’s main interaction with a business was a person-to-person exchange, either by visiting a store or business, or by speaking to an employee of the company on the phone to place an order, voice a complaint, ask a question, etc. The company representative had the opportunity to deliver great customer service, thus providing a great customer experience.r

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“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favor by serving him … He is doing us a favor by giving us the opportunity to do it.”

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To be the most effective, customer service must constantly evolve and keep up with changing trends. Here are three strategies for successful customer service today: No. 1: Connect through Social Media

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Do you truly believe in the product or service that you offer? Do you offer a money-back guarantee? To what lengths will you go to ensure your customer walks away satisfied?r

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I recently received a glimpse into one company’s amazing handling of a customer complaint. Jeff Frank of Simplicity Sofas, an online furniture retailer, shared with me an email exchange that occurred when a customer had a problem with her sofa. A bit of background first – Simplicity Sofas uses its website as a showroom, and its customers are, as a rule, so pleased that they act as evangelists for the company, giving it some of the best word-of-mouth advertising ever. Read the following letter and you’ll understand why: Hi Mary,

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“Customers don’t distinguish between you and the company you work for. To the customer’s way of thinking, you are the company.” – Ron Zemke, Author, Service America

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Did you ever wonder why a specific customer stopped doing business with your company? You realize one day that you have not seen a certain familiar face, or heard that customer’s voice for a period of time, and you speculate – did he or she move? Pass away? There are studies to tell you the general reasons that customers defect, and they are helpful in creating customer loyalty strategies to retain customers, but they will not give you a specific answer about a specific customer.r

Published · 734 views

My latest book, “The Amazement Revolution,” describes seven customer service strategies, one of which aims to create a community of loyal customers. Some consider this an aspect of marketing strategy, but it really is a very customer-focused tactic. There are two ways to approach this. The first is to begin with a group of satisfied customers and deliver outstanding customer service to convert them into a community of customer evangelists. The other approach is to form a community of customers specifically tasked with providing a better product and experience for all your customers.r

Published · 751 views

Have you created a “customer board of directors”? I addressed the concept in my last article. A related strategy is creating a “customer service board of directors.” Adding the word “service” changes the makeup of the board somewhat, although both strategies come down to improving customer service. The board discussed in the last article was aimed at bringing together a community of customers and seeking their feedback on your product, service and performance.

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The story you’re about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story.

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I recently had the opportunity to have lunch with executives from Isle of Capri Casinos, Julia Carcamo (VP of Brand Marketing) and Jim White (VP of Guest Satisfaction). As we discussed customer service, they told me about an incident that occurred at one of their casinos. Their problem, and how the team handled it, presents a great lesson in managing the guest experience.r

Published · 712 views

Ready for another customer service lesson from the airlines? On Feb. 14, 2012, the airlines received a positive report from the Transportation Department’s Bureau of Transportation Statistics – the best December for on-time arrivals in 17 years. The report noted that flights arrived on time (within 15 minutes of the published arrival time) 84.4 percent of the time, and only .08 percent of flights were canceled. It was a great improvement from the previous December, in which only 72 percent of flights were on time and 3.7 percent were canceled.r

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Companies care very much about the system that supports their customer service. This is typically an automated process or software program that helps companies deliver their customer service experience. For example, CRM software (customer relationship management) can help a company personalize their customer’s experience. A well designed website creates a customer friendly experience.

Published · 665 views

Say “amazing” customer service, and what comes to mind? Best of the best? Try thinking of it in a new way – delivering customer service that is consistently above average. You might be thinking, that could mean just a little bit above the average. And you’re right – but the key word here is “consistently.” Deliver above average service all the time so that the customer can count on it, and it becomes the expectation.r

Published · 642 views

Would you rather work with people who hate what they are doing, or people who love what they are doing? Obviously, it is more enjoyable to be around those who love what they are doing – their enthusiastic attitude is contagious, which makes the work environment better for everyone.r

Published · 1,760 views · Rated 4/5 from 1 votes

There are customer service lessons going on all around us. Many times all you have to do is watch and learn.r

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Any company that wants to increase market share focuses on providing top-notch service. Not all companies, however, understand that every employee contributes to providing that service. While it’s easy to focus solely on customer-facing employees when considering improving customer service, we’d like you to broaden your view.

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A recent project of mine involved rating and comparing companies based on their level of customer service. I began with a basic rating scale of 1-5 (with one being bad and five excellent), but then I decided to get a bit more creative. I came up with descriptive names for the levels of service. Five Levels of Service 1. Unacceptable – This may be a kind term for some of the more terrible examples of customer service, but it encompasses any service that is unacceptable for any reason. 2. Basic – Minimum standards and commodity.r

Published · 776 views

The start of good customer service does not walk in the door with the customer – it should exist inside the organization before the customer even enters the picture. It should be the foundation of the company culture and form the basis for interaction among all employees. Attaining such a culture in the organization starts at the top and sets the stage for more formal customer service training. It is an environment in which leadership and management set the tone and it permeates throughout the company.

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As a professional speaker, I have had the opportunity to address hundreds of clients in many different types of audiences about customer service. Most clients understand that customer service has evolved and is an important philosophy for a business. It is not simply the “complaint department,” but an important mindset for employees and management. There are still those who believe that customer service training only applies to front line personnel. They would relegate training to sales people and the ubiquitous “customer service department.”

Published · 1,046 views · Rated 4/5 from 1 votes

Among all the strategies for delivering amazing customer service, one of the most powerful is quick response. Customers want it, and they want it now – no matter what “it” is. Over time, customers have become programmed to expect things fast, and now they become impatient if they have to wait. Quick response is essential to survival in today’s business world.r

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In a recent interview I was asked how a small business owner can use customer service to compete when a big company comes to town. The little guy is fearful of being pushed out when a large national competitor known for low pricing sets up shop in his town. How can he survive? The business strategies that I came up with while writing this response go beyond customer service and are actually sound strategies for companies of any size, not just the small local business.r

Published · 742 views

In a perfect customer service world, we would never have to tell a customer “no.” But in real life, there are situations in which it is unavoidable. No one likes to be told “no,” and it can create a negative environment that has to be overcome. Karen Leland and Keith Bailey address some reasons you might have to say no in their excellent book, Customer Service for Dummies. Let’s discuss some of the main situations and how we can handle them. To uphold the lawr

Published · 825 views

Like many people, I pay for my cable TV, phone and Internet service through one company. It’s a deal called “bundling” and generally saves the customer money. I signed up for the service when the company offered me an incentive to switch that was quite a bit less than what I was paying elsewhere. Unfortunately, the “special deal” ended after a year, and I started receiving bills at the company’s regular rates.r

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1. Experience your own customer service. If possible, personally mystery shop your own company. Find out how easy you are to do business with through your own experience. Sure, you can hire a company to do surveys and mystery shopping, but learning through your own experience can be an eye opening experience.

Published · 850 views

How would you picture the ideal work space for the Professional Association of Diving Instructors (PADI)? I recently had the opportunity to work with this organization that supports its members (customers) who run dive centers and resorts around the world, and its offices were perfectly suited for its function in addition to the well-being of its employees. As I toured the offices in Southern Califo ia after presenting a customer service speech, I noted that the walls were painted blue, like the ocean, and decorated with large pictures of its members SCUBA diving.

Published · 821 views

Do your happy customers send more business your way? A successful sales technique is to ask satisfied customers for referrals, but an even better scenario is when the customers recommend your company to others without you even having to ask. Imagine it … your phones ringing constantly with new business as the list of happy customers or clients grows and they spread the word to others. What business owner wouldn’t love that?r

Published · 779 views

The cliché goes: “We can learn from our mistakes.” And it is true, especially as it applies to customer service. No matter how good we are, nobody can be perfect, although it is a lofty goal. At anytime there can be issues, problems and complaints. I call these negative customer service issues Moments of Misery™. Whenever something goes wrong, this is the opportunity for your best customer service strategies to kick in. So, I’ve compiled a list of questions to ask when something goes wrong.

Published · 783 views

One of the main topics in my speeches has been being an expert and having knowledge of your business. I always preach the benefits of expertise – how clients and customers will seek you out as a source of information. The goal is to have knowledge of your products,industry, etc., and to also be perceived as “the Source” of information about anything relating to what you do and sell.

Published · 1,242 views

One of the main topics in my speeches has been being an expert and having knowledge of your business. I always preach the benefits of expertise – how clients and customers will seek you out as a source of information. The goal is to have knowledge of your products, industry, etc., and to also be perceived as “the Source” of information about anything relating to what you do and sell.

Published · 809 views

The American Express Global Customer Service Barometer stated that 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent customer service. A recent Harris Interactive survey of more than 2,200 consumers indicated that 10% of consumers are willing to spend 25% more for good customer service. What’s the point?

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The letter comes and it is a complaint from an unhappy customer. The customer tells the story in clear detail. It’s obvious, we made a mistake. This had nothing to do with an employee’s indifferent attitude. We just messed up. What happens next is that we respond to the customer, hoping to get their business back by fixing what was wrong. Then, we analyze how it happened. We debrief, brainstorm and come up with a solution to minimize, if not completely eliminate this problem in the future. This failure becomes a great learning experience. In short, we learned from our mistake.

Published · 1,083 views

When most people think of customer service training, they usually target the training needs of their customer-contact employees. After all these are the people who are interacting directly with customers. Makes sense right? They invest time and money developing the capabilities of these folks in the hope that they will apply what they learn so that they improve the way in which they treat customers.

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In the 20 years that I have been conducting service excellence training for thousands of participants, there is one thing that has remained constant. At the beginning of most sessions I ask the participants to introduce themselves and tell me why they are taking time from their busy lives to attend the training. Eighty percent of the time I get one answer, “I got and email that told be to be here!” This is followed closely by, “I just wanted a couple days away from my desk.”

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Customer loyalty may not be what you think it is. Most people or companies claim to have great customer service and customer satisfaction scores, which they think leads to loyalty. However, these scores may be misunderstood. On the contrary, customer service and customer satisfaction may not lead to loyalty. They just mean that your customers, loyal or not, are happy with you. That said, customer service and satisfaction is the price of entry. You won’t get loyalty without it.

Published · 766 views

So, you want great customer service? You want to be treated with respect. You want your complaint resolved. You just want what is right – a good customer service experience. For this short article let’s take a different approach. Rather than writing about how to deliver great customer service, I’m going to write about how to get great customer service.

Published · 689 views

Economists are talking about a new economy which has evolved as a result of the financial turmoil of the past couple of years. Evidence of this new economy may not be blatantly obvious to everyone, but things are different and you can see signs of this if you look carefully.

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Recently a woman told me that because her company cut her pay by 30%, she would cut her effort (to the customer) by 30%. This discussion centered around “fear based” issues as a result of the economy, such as how to keep customers loyal, avoid price reductions, manage employee morale during layoffs and more. What follows is my overall response to some of these conversations.

Published · 689 views

The customer. Their expectations shape your strategies. Their needs govern your road map. They speak; you listen (or eavesdrop). The quality of their experience is the most important goal of your business. Assistly calls it “Customer Wow.” It’s my call to action – my mantra – which is to “Always Be Amazing.” Either way, it’s all about putting the customer at the center of your business, and we are both in fierce agreement that companies will gain a distinct competitive advantage by doing so.

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Some of my clients ask me if there is one simple thing they can share with their employees that will make the biggest impact for better customer service. This is not easy, as there is no quick fix for problem service or some miracle elixir that by magic will transform an organization into a first class customer driven company. It is a combination of many things put together. But there is a simple concept. It falls back on the original concept of managing the Moment of Truth and creating Moments of Magic.

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You can’t have great customer service without great internal service. As a reminder, the internal customer is anyone within our own organization who is dependent on us for anything. Taking care of this internal customer allows them to do their job, take care of another internal customer or take care of the outside customer.

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I wrote a poem. It goes like this… Think like the buyer, not like the supplier. That is it. That is the title, the poem, the whole thing. I would have written, “Think like the customer, not like the …” But, I couldn’t come up with a word to rhyme with customer! What I mean by this short phrase is that sometimes we think we know what our customers want, but what they want is something completely different. So we need to get inside our customers’ heads and give them what it is that they want versus what it is that we think that they want.

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Almost every professional has the right tools for his/her trade and Digital Marketers are no exception to it. A lot of times, we are asked by clients or even other colleagues: what is the best tool for this or for that digital marketing functionality? This is a natural, intuitive and rather a simple question, but the answer is anything but straightforward. Kindly allow me to elaborate:

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This article is based 'loosely' on my same-topic interview for GBC Radios' Uniiq Business Hour program of past Thursday, the 15th of February; this is by no means an full and comprehensive look at Business Plans. There are a lot of myths and misperception regarding what a Business Plan is, what is for, and how to write a good one. Most amazing thing is that almost all people who write books or give (especially paid-) advice on writing Business Plans -even in Ghana, they have rarely run a few successful businesses themselves. The Business Plan: This & Thatr

Published · 948 views

We have been writing about Social Media, Inbound Marketing and Customer Loyalty. Let’s have a look today specifically on (using) WhatsApp. Although we use WhatsApp as our Business Case Example since almost everybody is using it, all things mentioned here are applicable for any other Dark Social setup. But, what is Dark Social? Have you shared an article/ URL (maybe one of our own?) with WhatsApp? Or with an email? Then…. Congratulations! You have been an active element in the “Dark Social.

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This is an extract from a talk that we gave on April 18th 2018 at MEST (Meltwater Entrepreneurial School of Technology), as par of our CSR Activities for April, the International Month of Customer Loyalty Why care about Consumer Touchpoints? The most common mistake Marketers do, is to go from defining the potential target-customers’ profiles (we talked in the past briefly about marketing personas/ customer personas) to plan the Customer Journey.

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Customer loyalty and client retention is the primary focus of our PR Firm: HireLoyalty. If you have followed our past articles, you would have seen that all the topics which we write about end up with how the companies can influence customer loyalty and retention. At HireLoyalty we believe that true ‘fans’ and fanatics of businesses make up the core of the survival of every business. This explains why loyalty is imperative to all organizations whether for-profit or non-profit.

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I was a bit bored during the weekend and I started watching on Youtube a History Channel Documentary which had a reference on the Vietnam War and mistakes made by the American side. Basically what American Military did was using measurements and analytics the wrong way. And to my eyes, Digital Marketing today is doing the same thing. Allow me to elaborate my point- of- view please. Success Analytics in Vietnamr

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This is just a list of human- challenges that we all face in any organization, but they tend to be/get a bit more ‘escalated’ in Startup environments, especially if it is your first Startup experience. The 1-to-1 Challenges These are issues that your employees or colleagues, or vendors, or subcontractors, or ever yourself might have.

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This is a 12-question interview with Iliyana Stareva, the creator of Inbound PR and the author of Inbound PR, the first book on this topic. Her book was published end of April/ 2 months ago- yeap, really hot off the press. Iliyana works for Hubspot, the company that ‘gave’ us Inbound Marketing 10+ years ago. More specifically, Iliyana Stareva is a Global Partner Program Manager at HubSpot and author But let’s go on with the interview please. (Disclaimer: we do not have any financial gain or other financial motivation from this interview nor from the sales of the mentioned book)

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You most likely have heard of Inbound Marketing – a famed tool used by all marketers today for spotting, developing and nurturing prospects to become customers. Inbound Marketing was created a bit more than 10 years ago by a company named Hubspot (by the way, they have a very good & free online Inbound Marketing class). The Inbound methodology is built around 4 key practices which are:

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The motivation for this article was this very question asked during a Digital Marketing workshop Ibukun was facilitating a couple of weeks ago in Accra. PPC: What is it? PPC stands for Pay-Per-Click, a model of internet marketing in which advertisers pay a fee each time one of their ads is clicked. Essentially, it’s a way of buying visits to your site, rather than attempting to “earn” those visits organically. Search engine advertising is one of the most popular forms of PPC. (definition from Wordstream)

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Rethinking and Redefinig your USP By Spiros Tsaltas This article is a combination two lectures that I gave a few weeks ago: one for the Hult Prize at the U. of Ghana and one at the Sogakope Startup Day (an event co-sponsored by HIREghana). What is a USP? Allow me to start with a definition from Wikipedia (the internet is full of USP definitions): A Unique Selling Proposition or Unique Selling Point (USP) refers to the unique benefit exhibited by a company, service, product or brand that enables it to stand out from competitors.r

Published · 1,296 views

Rethinking and Redefinig your USP By Spiros Tsaltas This article is a combination two lectures that I gave a few weeks ago: one for the Hult Prize at the U. of Ghana and one at the Sogakope Startup Day (an event co-sponsored by HIREghana). What is a USP? Allow me to start with a definition from Wikipedia (the internet is full of USP definitions): A Unique Selling Proposition or Unique Selling Point (USP) refers to the unique benefit exhibited by a company, service, product or brand that enables it to stand out from competitors.r

Published · 1,360 views

I have been writing about Social Media, Inbound Marketing and Customer Loyalty. Let's have a look today specifically on (using) WhatsApp. WhatsApp has been growing in leaps and bounds: In 2015, WhatsApp had 1 billion monthly users who...rn...Who (the users) exchanged 42 billion messagesrn....and 1.6 billion photos a day. The WhatsApp platform supports 53 languages, which makes it a powerful marketing tool.r

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As an entrepreneur, one of the most important exercises you can undertake for your business is determining the marketing and sales processes that lead to the purchase of your product. The sales funnel is a particularly well-known and overused term in today’s global economy. Yet one mistake that it is continually made, is the attempt (deliberate or not) to completely distinguish marketing from the sales process. Hence it is not surprising to see sales and marketing teams attack each other in the corporate setting as though they are on opposing teams.

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What is a Board of Directors. A Board of Directors (usually abbreviated as BoD) is a group (Board) of either elected or appointed people (BoD Members) who together they jointly oversee the activities of an organization. Think of an organization as any group of people who work together in an organized way for a commonly shared purpose. An organization can be a for-profit company but it can also be a football club like the Ghanaian Black Stars.

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Business Continuity Management is a topic that should be of conce to any organization, whether non-profit or for profit, whether small or large, whether a startup or a well- established and mature business; it is basically an integral component to your Crisis and Risk Management planned activities. This article is just my personal view on the topic, coming from hands-on experience in several settings & organizations and yes it is a topic very dear to my heart. What is really Business Continuity?r

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Business Continuity Management is a topic that should be of conce to any organization, whether non-profit or for profit, whether small or large, whether a startup or a well- established and mature business; it is basically an integral component to your Crisis and Risk Management planned activities. This article is the continuation of https://www.linkedin.com/pulse/business-continuity-management-part-1-spiros-tsaltas-mbi-meng-msc and it is just my personal view on the topic, coming from hands-on experience in several settings & organization and yes it is a topic very dear to my heart.

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CEOs and BoDs: What is their relationship? After my previous article on BoDs, I received a few emails/ messages/ comments emails asking that question, so I decide to draft a quick response. I trust this article provides a clarifying answer to this question. The CEO / Managing Director and the BoD.

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Obviously choosing a BoD properly should result into a visible and measurable set of benefits for any organization. This article will give you a brief exposure on some of guidelines, rules of thumb and best practices. Most of these are also applicable when you are setting up a Board of Advisors for your organization or any other Governance Body. The Value of a BoD

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Obviously choosing a BoD properly should result into a visible and measureable set of benefits for any organization. This article will is a continuation of yesterday’s ‘basics’- article. Most of the stuff mentioned here is also applicable when you are setting up a BoA (Board of Advisors) for your organization or any other Governance Body. Policy, Policy, Policy

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Client Satisfaction versus Client Loyalty It has been so nice to see people happy with their Holiday- shopping carrying their purchases with a smile. But, is a happy & satisfied customer really what any merchant should be after? You are happy with what you bought. No question about it. What will you buy gain the same thing (if it is a consumable)—same brand/ same service from the same merchant or vendor? Or, will you even go back to the same store/ vendor to buy something else? You see, a happy, delighted and satisfied customer is not ‘automatically’ a Loyal Customer.r

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In the past, I have talked about NPS (Net Promoter Score) as the de facto standard for measuring Customer Loyalty. In 2008, the CCC (Customer Contact Leadership Council) a division of the Corporate Executive Board (CEB is now part of Gardner) created the Customer Effort Score (CES), as a better alte ative to NPS. CCL believes their CES metric to be both a better and more predictive method of surveying customers.

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We have all witnessed a tremendous change in the way organizations are changing forms/ structures and in the ways people everywhere use all sorts of technology to complete their assigned daily tasks. And these trends will keep going on; afterall who can stop evolution, even in business life? Here are 10 ideas/ trends that you might want to consider implementing and make your organization more appealing to both current and future employees and possibly investors too. 1. No Office Space

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In the irksome sea of marketing techniques, there is one that you -at least- should be aware about: Inbound Marketing. Is it something really new? Well, the concept appeared in 1999 in the book ‘Permission Marketing’, written by Seth Godin. If recalling correctly (again, we might not), ‘Inbound Marketing’ as a term was coined by HubSpot CEO, Brian Halligan around 2007 and became popular around 2012. What is Inbound Marketing? A simple definition (there are too many out there):r

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Humans devise strategies every day. Some can be mundane as how to pass and exam or can be as complicated as how to land on the moon. If there is something to be achieved at the end of a task, then having a strategy for how to execute that task is your best bet for success. As the popular saying goes “failing to plan is planning to fail” - hence planning and strategizing constitute important elements of every and any endeavour you plan on going on.

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In part one of this article, we talked about the importance of a social media strategy and how businesses must focus on having their strategy right. A good social media strategy is absolutely imperative for improved social engagement and profit.

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Any organization, whether non-profit or for profit, whether small or large, whether a startup or a well- established and mature business, seems to be in an ete al search for a perfect strategy for implementing and executing Change Management.

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Any organization, whether non-profit or for profit, whether small or large, whether a startup or a well- established and mature business, without a strategy it would drift away from its vision, mission and of course from its customers too. This is a follow- up (see previous 2 postings) article focusing on Risk Management. What is Risk management? Risk Management is the process of identifying, quantifying, and managing the risks that an organization faces.

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Any organization, whether non-profit or for profit, whether small or large, whether a startup or a well- established and mature business, without a strategy it would drift away from its vision, mission and of course from its customers too (yes, non-profits have customers too: they are called and they are the ‘beneficiaries’ of the non-profit). Strategy in Ghanaian StartUps? What prompted me to write this article, was a recent posting on the success of World Bank’s programmmes in Ghana and my recent personal discussions from some StartUp founders who have approached me for guidance.

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Any organization, whether non-profit or for profit, whether small or large, whether a startup or a well- established and mature business, without a strategy it would drift away from its vision, mission and of course from its customers too. This is a follow- up from last week’s posting. Here we would look at HR, PR and Process Strategy issues for StartUps and other organizations. StartUps & Strategy for HR .r

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Turning your Customers into Subscribers (for Startups et al). As consumers, we are all aware that you can subscribe to a magazine, a newspaper, a Pay-TV services, etc... But, let’s turn this thing around: as a company that provides a service or creates/ manufactures a product, can you create a subscription service and turn all (or at least most) of your existing and new customers into Subscribers? Why a Subscription Business? Let’s start with addressing the question why would anyone want a subscription-model/-based business?

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Whenever devising the measurement parameters of the live chat performance, its best to define what your company considers important. Is it sales? Support? Or is there any other departmental focus? Clearly defining what is the most important for your company will assist you in creating the right metrics. A sales-based company might find the following metrics useful in measuring the effectiveness of its live chat system. 1. Number of visitor initiated chats

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This question has spurred hundreds, if not thousands of books, articles, and programs during the past few decades. In the never-ending quest to find the “magic theory” which would instantly transform every customer into a loyal lifetime customer, we have lost sight of the basic fundamental truth ...

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What do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering ...

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All the experts agree that creating good customer experiences is the key to business success. In fact a Deloitte & Touche study of 900 manufacturers determined that customer-centric companies not only have more loyal and satisfied customers they are sixty percent more profitable than companies ...

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Self-esteem is a very personal portrait of your inner landscape. It’s how you think and feel about yourself at any given moment in time. Often this view stems from your perception of your talents, your accomplishments and the input you receive from those around you. When you feel good about ...

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Packing and moving of entire household goods is not at all simple task. People have to do various hard works to complete the whole process promptly. But as they don’t have sufficient time and much knowledge that’s why they are unable to do the complete work perfectly. There are various packing and moving companies are working in the markets to make your whole resettlement task easier and smoother. They offer the excellent solutions for all types of resettlement situations such as residential as well as the commercial shifting.

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I was at the gym the other day putting in my 30 minutes on the eliptical machine when I was drawn to the television hanging on the wall above me. What I saw was the image of a beautiful young woman looking in the mirror, frowning. It was a commercial for a skin care product and my first ...

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Moving from one place to another especially with entire household belongings is not only stressful and time consuming but also can be expensive business. It can hurt your pocket or even break your bank account. You will have to pay money for hiring professional moving service and buying required packing & moving supplies. If you are one of those people who are on a limited budget then you might consider find out some ways to make move affordable and save money. Here are some money-saving moving tips which can make your move affordable.

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Are you going to shift your home with entire goods to a long distance place? You can make shipping of your valuable stuffs smooth and easily manageable with the help of professional packers and movers. In relocation to a long distance place shipping of vehicles is also very traumatic task. We can easily drive our cars or bikes to neighboring cities but in relocating to long distance place like international move we must need services of professionals to shift our valuable vehicles to our new residence without a single scratch.

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Shifting is really a difficult task to handle. People can hire professional packers and movers to make it simple and easygoing. But responsibilities of relocation not only limited to hiring expert packers and movers. There are several other things that should be considered by the people going to change their residence to make it successful. Some such kinds of things are following; if you are going to relocate hopefully these things will help you.

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There are many professional moving companies or packers and movers in Delhi. Such companies are helping people with their different relocation needs. They are providing comprehensive door to door packing & moving solution to their clients on move. They can help their clients in the whole operation from packing of the first item at current location to unpacking of the last item at new location. They can pack things well and transfer them to the new place sooner.

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Relocation is just like an exam in which people face two conditions where they can’t even drop the exam and due to lack of knowledge can’t even attempt. Similarly due to lack of knowledge people can’t make their move perfectly and they can’t even drop the plan of shifting in this situation the only solution by which people can make their move is take the assistance of the packing and moving companies. There are numbers of moving companies are present in market that offer their customers the best services to make their shift simple and stress-free.

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Have you thought “Why can’t I just be happy?” If so the answer may be staring you right in that mirror. We all have it within us to be happy, but often we get so caught up in everyday life that we neglect important parts of ourselves that bring us contentment and even joy. Happiness begins ...

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Lucknow is one of the emerging hubs of professional packers and movers agencies. There are quite a few expert moving companies working in the city offer good quality and affordable relocation services. Expert movers of the city have good experience in packing and shipping industry and they provide best possible solution to clients. Now have a look at important relocation services offered by the professional shifting agencies of Lucknow. Home Relocationr

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Patna is the hub of professional movers and packers in East India. There are many expert moving companies working in the city offer wide range of relocation service in many areas. They serve people in shipping their variety of home stuffs as well as large scale industrial goods. Most of these expert agencies also offer their services for office and shop relocation, vehicle shifting, warehousing, cargo shipment and in many other needs their clients. For any kind of relocation needs you can hire services of Patna based moving companies.

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Many expert moving companies are working in Ghaziabad, Uttar Pradesh. They offer wide range of relocation services also within the budgets of people. Their workers have goods experience in shifting of household as well as industrial goods. Most of the professional movers of the city have their own resources like goods carriers, vehicle transporters, shifting containers, loading and unloading equipments, etc. With goods shifting, movers and packers of Ghaziabad also offer many allied services according to needs of people. These services are also very helpful in some situations.

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Relocation is one of the most traumatic things that we face in our life. It includes several time-taking and expensive jobs that make us completely bogged down. If you are also going to relocate and worried about its expenses, you can cut down significant moving cost with ten simple steps that are as follows. Planningr

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When a man takes you on that first tour of his house, he's revealing more than he might intend. This is especially true of his most intimate space - his bedroom. Think about it. Have you ever walked into a man’s bedroom and had the feeling you never wanted to leave—or that it’s time to run, ...

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When I say restaurants and great customer service – I’ll bet your first thought wasn’t of a fast food restaurant, but I had an experience recently that changed that attitude for me. Kyle and I were driving to Phoenix. We were picking my sister up at the airport, and then going out to dinner. However we were hungry ‘now’ – and dinner was still a few hours away. So we stopped at the Food Court at the outlet mall in Anthem, AZ. This is our usual quick stop spot on the 2 hour drive from Prescott to Phoenix. On this day we just wanted a little protein pick-me-up. I went in on a scouting mission.r

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People every year move from one place to another due to many reasons but moving along with the household goods is quite tough for shifters. One should not worry about their relocation when expert removal companies are available in market. As there are several moving companies are present in market so people can make their move easier and smoother through their assistance. The professionals of these companies get hired on the basis of skills, education and experience. With these qualities the workers of these companies handle the complete task and make the customers feel satisfied.

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“Anyone who has never made a mistake has never tried anything new.” “We can’t solve problems by using the same kind of thinking we used when we created them.” Albert Einstein I’ve always admired Albert Einstein – as he was a model of thinking outside the box. I know for me, I have to give myself reminders that it is OK to try something new – or to do something ‘different’. It is soooooo easy to get into a rut, no matter the subject. My mother used “X” brand so I always will.

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The method of the enterprising is to plan with audacity and execute with vigor. Christian Nevell Bovee What a great thought to start the New Year with! Plan with Audacity (daring, boldness or courage) and execute with Vigor (energy, dynamism and vitality). We all know what to do at the start of a New Year (or new cycle): • Set your goals • Create / update your plan(s) o Business plan o Marketing plan • Create / update your vision board • Then execute!

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Resettlement is not a cozy task as it requires lots uphill struggle. People don’t have that much time to complete the resettlement task on time. People have very busy schedule that’s why they are unable to take out some time for the annoying task of shifting. To make your resettlement task easier, many moving agencies are working in the market. They give you the excellent solutions for all types of shifting situations. They never create disturbance while offering the relocation services. The moving agencies of Mumbai provide the superlative services for the simpler resettlement.

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There are many packing and moving companies working in India to provide the quality resettlement services. They make your annoying task of shifting as smoother as they can. They provide their resettlement services proficiently without doing any sort of mistake. As they are offering their reliable services from years so they have perfect knowledge to complete the entire resettlement task perfectly. The resettlement is a very tedious task so shifters are unable to complete the whole task on their own.

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Thank God for dirty dishes; they have a tale to tell. While other folks go hungry, we’re eating pretty well. With home, and health, and happiness, we shouldn’t want to fuss; For by this stack of evidence, God’s very good to us. Anonymous What a great poem for Thanksgiving week! I have much to be thankful for, starting with my dirty dishes. Also on my Gratitude list are: • You – the readers of this article. • Kyle, Sugar and Ebony who show me daily the meaning of unconditional love. • My friends and family, for all they contribute to the fabric of my life.r

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I’m sure that it is obvious that email is a big deal for me. So much communication, both personal and business takes place through this medium – and I think, no, I know, that we tend to not give it the respect it deserves. Had another experience this week with the training company.

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There are many packing and moving companies working in Patiala. These agencies are offering reliable and cost effective services in several different fields. Reputed shipping agencies of Patiala have large experience of transportation industry. They have well trained workers and resources for safe and optimized transportation of wide range of possessions. Most of the expert companies of the city offers two kinds of services to their customers according to their needs and budgets, as full and customize services. Now have a brief look of these two subsequently.

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Packing and unpacking have lots of importance in shipping of home goods. They save belongings from several unwanted damages and losses. Most of the professional moving companies offer excellent services for it but they also charge good amount of money. If you want to save this money and make relocation less expensive, you can carry these things by self. Some important tips are following that will help you to pack and unpack home goods like as professional workers.

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Hiring a moving company is the most important step in relocation. A right packers and movers will make your relocation completely risk-free and easily manageable, whereas a low standard firm can cause more hassles and iterates you. To get a reliable and cost-effective mover of the city people have to devote their valuable time and do some research works. It is not an easy task but also not very difficult too. If you are looking for professional shifting agencies, go through following lines carefully, it will help you in search of professional mover in your city.

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In these days packing and moving agencies are growing very rapidly. The major reason behind that is the habit of shifting residence in common people which increased rapidly in last tem years. In bunch of companies finding reliable one is really trouble. It is very difficult for the people to get a right shifting agency according to their requirements because several startup companies who don’t have the proper resources like loar

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Generally all human beings have some affection with natural world and most of us also have number of plants in our houses or gardens. When we shift to some new destination our foliage also want to with us because they also have feelings, it’s really true proposed by the scientists. So it’s really good to shift them like as our other important chattels to new residence but most of the moving companies don’t offer services for flora moving. So if you want them must have to carryout by self.

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Shipping belongings is really a traumatic task. It involves packing of different kinds of items, searching of goods transporter, loading and unloading goods and several other annoying things. Hiring a professional mover has always a better decision instead of handling shipping of belongings by own in regarding their safety. A right packers and movers offers you several advantages, some most important of them are following.

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Most of us agree with that shifting with complete household belongings from one place to another is a difficult and time taking task. It involves several annoying deals like as collecting belongings, packing them, loading and shipping, unpacking and rearranging them on their proper places after reaching to final destination. Beside all these tiresome activities misplacing and damaging of possessions are also common nightmares of reallocation. So it is better decision to hire professional packers and movers for safe and secure shifting to new places.

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A typical home relocation includes packing and shipping of wide range of possessions. It is a very complex task and people should be very careful for the safety of their goods otherwise some huge financial losses can be also possible. They should pack all the possessions carefully using good quality supplies. To shift goods to new destination people need goods transporters according to type and quantity of their belongings. There are several truck renting agencies working in various cities, one can easily get the appropriate goods transporter on affordable cost.

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If you have planned to shift your home from Ghaziabad to somewhere else, you will have to consider many things. There are two obvious things which you have to consider well before your shift to your new place. Either you will have to handle entire tasks by yourself or you will need to hire services from one of good moving companies in Ghaziabad. Shifting to a new place without the professional help can be very tiresome and stressful tasks. It is because you will have to do lots of tiresome works such as packing, loading, unloading and rearranging of goods.

Published · 788 views · Rated 5/5 from 1 votes

Moving from one place to another with entire household belongings is termed as home or residential relocation. The process consists of many tedious tasks and unwanted issues. But some times it becomes necessary to move from one place to another. Consisting of many tedious tasks the process is considered to be one of the most stressful events of life. People do not want to do this at all in real. But due to necessary circumstance they have to do. It is happy to say that moving from one place to another is not a very difficult task now-a-days.

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There are many professional movers and packers working in Ghaziabad. These expert movers offer excellent goods transportation services at the affordable cost also with maintaining the quality of services. They serve clients according to needs and budgets. First they analyze the situation and after that offer best possible solution to the clients. Their workers are expert in jobs and they also have required resources to easily manage shipping of goods. So if you are going to relocate, you can plan shipping of goods with expert movers of Ghaziabad.

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Lucknow is the capital city of Uttar Pradesh. Needs of professional movers are increasing day by day in this city. Numbers of relocations take place everyday over here. This situation results in evolution of numerous professional movers and packers in Lucknow. There are several new firms setting-up their infrastructures and some reputed movers of the country also opening their branches in the city to provide effective shipping services.

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Shifting with household possessions is really one of the most annoying tasks for most of us. There are many expert packing and moving companies working in Patna. These agencies offer their wide range of services at the reasonable cost with maintaining the quality. They deal with simple house shifting as well as large scale corporate relocation with same interest. These agencies have their branches and associates in different cities and offer their services all around in the country.

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Shifters face several problems while shifting their entire goods to the new place. As they are not expert in doing resettlement work so that’s why they are unable to complete the whole task perfectly. They have to lots of pain while completing the task of resettlement. If you are facing problems while completing the task of shifting then you can take help of packing and moving companies. They are offering their superlative services from years. Shifters will feel relaxed after hiring the services of packing and moving companies.

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Professional packers and movers are the great help for people who are going to shift their residences, offices, shops or something else. In India, moving companies are working at all major cities and towns and offering their goods quality services at the affordable cost. They have resources and workforce of experienced and expert professionals of goods transportation filed. Professional moving companies offer wide range of services according to the clients needs. People can hire their services in two ways as complete services or customize them according to the needs.

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Noida is the new hub of professionals in Uttar Pradesh, India. They city has excellent township all the required infrastructures and facilities to live and work. Lots of people moves towards Noida from several cities and lots of relocation also take place within the city. This situation leads in development of packing and moving service industry in the city. There are large numbers of moving companies working in Noida and offering their good quality services in different areas.

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Relaxed Resettlement by Knowledgeable Packers and Movers

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People have to tolerate lots of pain while shifting the precious belonging to the new place. One has to do the various annoying works to move their goods safely to another place. To complete the task of shifting one must have sufficient time but these days nobody have leisure time to complete the resettlement task. So, if you are thinking to move then no need to worry because many professionals packing and moving companies are available in the market to make your resettlement task easier and better. They provide efficient packing and moving services in a capable manner.

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Now-a-days people have really very busy schedule due to which they are not able to take out few hours for the resettlement process. Sometimes they get less time to complete the resettlement task and in that short span of time they start completing the work quickly. While finishing the resettlement process in hurry people do lots of mistake because of which their precious goods get damage. But you can take help of expert packing and moving companies to make your move smoother and safer. They make resettlement process successful as per the time given by the customers.

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The Weakness of the Spoken Word “Behavior includes what we say, how we say it and all of our accompanying actions. Of these three elements of behavior, the most powerful communicator is the nonverbal behavior of our actions. Next in line is tone of voice, and the least powerful element is our actual spoken message. “ The Delicate Art of Dancing with Porcupines, by Bob Phillips Mr. Phillips then gives us these percentages: Non-verbal behavior – 55% Tone of voice – 38% Actual spoken words – 7%

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Large numbers of packing and moving companies are working in Gurgaon. Most of the reputed firms have their wide range of resources and well trained employees. Their workers and skilled and experienced to handle any kind of relocation in most optimize way. These companies offer wide range of services. Expert movers of the city can be categorized into different types. Now have a look at some most common types of moving companies working in Gurgaon. Long Distance Moverr

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Had an interesting experience recently – let me lay out some background for you. First you need to know that we live in a rural area where all the properties are 10 acres. Every day Sugar, Ebony (sometimes Kyle) and I go for walks. There is really only one route we can take. On that route all the horses are behind dog proof fencing, as are all the dogs. There is one small exception to this. One home is 100% dog fenced, except for the wrought iron gate across their driveway. This family has a dog named Buddy. Buddy is maybe 20 or 25 pounds.

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“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Donald Adams.

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It’s Not What You Say But How You Say It – This is a common enough expression, but can be a huge pitfall in Customer Service. Sometimes the most innocent comment can just come out wrong. If that happens to you apologize as soon as you realize that you made the mistake. Keep it light. If it is after the fact, send an "oops" letter that acknowledges your error. Other times the speaker just doesn’t “get” that how they are saying what they are saying is ‘death’ to the relationship with that customer. Here is an example of something I experienced.

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“Problems can become opportunities when the right people come together.” Robert Redford I experienced this in action recently. I attended my first planning retreat for a business networking group that I joined last year. As with most networking groups there are lots of strong personalities, after all we are mostly entrepreneurs who have worked hard to build our businesses. I looked at the agenda and the people in attendance and thought “this should be interesting…”

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Rule #1 If we don’t take care of the customer, Somebody else will! I saw this on a poster years ago. I love it! And it really is “rule 1”. Customers are loyal to good serve, but very swift to move on to your competition if they feel they are not valued. I saw a similar sign on the inside of the deli door at the New Frontiers Natural Marketplace in Flagstaff, AZ. It said: “When you see, hear or meet a customer, all other duties are put on hold. First and Foremost, serve the Customer! “ (Their bold ï )

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Humans have always been intrigued by spectator sports. From gladiatorial bouts to the Super Bowl, we eagerly watch and respond to conflict. We get the same thrill from social media, where customer service has taken center stage.

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1. Post a weekly menu that tells what is planned for dinner each night of the week. This will save having to make a decision each morning. By planning (and shopping ahead), all you need to do is defrost according to plan. Be flexible with your menu. If you feel the need to change plans for an ...

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Would you like to gain enlightening, career-building knowledge and the skills that will give you the winning edge when dealing with the opposite gender? Are men and women really that different from each other and how does that play itself out in work situations? One of my favorite books is ...

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Organizations today are undergoing massive changes. Changes that include reorganizations, re-engineering, downsizing, mergers, acquisitions, software and hardware changes, new management . . . and the list could go on and on. We are living in an age of incredible change and instability. This ...

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In life, one thing is constant. Change is going to happen! Nothing ever stays the same. The process of change in our lives can lead us toward growth and fulfillment, if we learn how to harness this unyielding force. In this article you'll discover the 12 secrets to move beyond your resistance to change, to create positive change in your life. 1st Secret: Recognize that things Change

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<u>Learning how to change your mind is one of the best tools or skills to learn, to help you:</u> • Calm you down when you’re feeling stressed. • Change your experiences of situations in your life. • It may open up new possibilities that you hadn’t thought of or seen before. • Let you appreciate all the good things you have in your life. • Allow you to make better decisions. For me 2 key components of changing your mind are perception and projection.

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What is the one thing you can never have too much of? Yes, you guessed it. Confidence. As a child, most of us learn confidence from our parents or sports heroes. Unfortunately, not all of us receive the kind of encouragement and support we need from our parents while growing up. In such a case, you need to learn the skills to boost your self-confidence.

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Are you living life to the full? Have you ever wanted change in your life and know how or where to begin? You need to identify what you want in life. Write it down or type it on your computer. You can create the life that you want, but you need to know where you are going. It’s like driving somewhere, but you don’t know where to go. If you don’t switch on the GPS or look on a map, you still won’t know how to get to your destination. You may just end up getting lost.

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Do you sometimes wonder why you made a specific decision? Looking back on what happened, you cannot find the reason for doing what you did? Why did I say ”X” to him or why did I not do “Y”? Everything that you do involves making use of a strategy to get to a certain result or effect. Does this sound “weird” to you? You have never thought of it in this way?

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This past year has been filled with events which have left me focusing on lack, loss and limitation in my life. The more I stay in this focus, the more I am paralyzed towards being able to change the situation. It helps to volunteer, work on projects which helps but without the attitude of ...

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In today’s world our lifestyle and work pressures affect our health greatly. We tend to grab quickly available food and keep long gap between two meals. This all happens due ever increasing demand in work place for better performance and stiffer targets. These habits and, somehow, compulsions of our routine, gives us very small room to take good care of our health. In turn this gives a significant raise in our doctor’s bill.

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$$$ When you started with love don’t let it go! Seen around the world of mine, there are people very happy in their relationship at the same time very frustrated with their relationship too. I feel very sad, when I see such people who are frustrated with their relationship and by their act and behavior further ruining it. Especially when I see there is no solid reason for them to be in such state of their relationship. If counseled properly, they can be very happy couples.

Published · 2,133 views · Rated 3/5 from 1 votes

Isnt’ that a great line? “Denial is not a river in Egypt.” We all know how impactful the voice of the customer is, and how equally important it is to listen to that voice. However, research shows that even though there is a real sensitivity to price among consumers, companies continue to remain in denial. So why isn’t the customer service or customer experience strategy not being tweaked to meet the needs of the customer? Some responses I’ve heard include: “Well, we’re making our numbers,” orrn “It can’t be that bad,” or

Published · 1,312 views

How do you answer these six questions: 1. Have you ever written and sent an email in haste? 2. Have you ever sent an email without reading it over first? 3. Have you ever forgotten to attach the attachment? 4. Have you answered only two of the three questions asked? 5. Have you ever sent an email when you’re angry? And then regret it later? 6. Have you ever sent a detailed email that needs follow up on either your end or the receiver’s and you never print it out so as to know how to follow up? And then you have to search through all your sent emails to find it?

Published · 1,342 views

How often do you hear ‘thank you for calling’ when you make a call to a company? Almost all the time is my experience, you too? How often does it sound sincere? Much less time, don’t you think? What should it be? It should be a very sincere ‘thank you for calling,’ and you should mean it. If someone has a problem or a complaint and they don’t call, you have no opportunity to assist them, remedy the problem or complaint, and more importantly, create relationship with the customer such that you are their vendor of choice. And that doesn’t mean that they’re not talking about their problem.

Published · 4,647 views · Rated 3/5 from 3 votes

The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your company, your employees, including you, gives a customer-- ...

Published · 1,666 views

Tom Peters is mostly associated with managing during bad economic times. On his site (TomPeters.com) he recently wrote: "Instant, mindless cutting of R&D or training or salesforce travel in the face of a downtu is often counterproductive--or, rather, downright stupid. Tough times are in ...

Published · 2,080 views

No surprise that the current economy has taken its toll on training. Training budgets have fallen 11% over the last year—from $1202 per learner in 2007 to $1075 in 2008 (Training Magazine’s Industry Report, www.trainingmag.com, November/December 2008, p. 18). However, this is not the time to be ...

Published · 1,365 views

Tom Peters is mostly associated with managing during bad economic times. On his site (TomPeters.com) he recently wrote: "Instant, mindless cutting of R&D or training or salesforce travel in the face of a downtu is often counterproductive--or, rather, downright stupid. Tough times are in fact ...

Published · 1,333 views

Most organizations still do not provide comprehensive, let alone adequate, training in today’s marketplace. A recent report by the Service & Support Professionals Association (SSPA) said that only 27% of service and support staff spend more than 5 days on annual ongoing training. Beyond ...

Published · 1,279 views

What four letter words do we mean? Here are a few: Talk Chat Tell Blab Let's look at ‘talk’ as an example. If I asked you, you could all talk about almost anything at a moment's notice. In the computer in our brain, we have lots of programs--what we think, what we feel or believe about ...

Published · 1,102 views

What four letter words do we mean? Here are a few: Talk Chat Tell Blab Let's look at ‘talk’ as an example. If I asked you, you could all talk about almost anything at a moment's notice. In the computer in our brain, we have lots of programs--what we think, what we feel or believe about ...

Published · 1,075 views

Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet ...

Published · 1,251 views

The preamble to the United States Constitution begins, ¡¥we, the people.¡¦ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your employees, including you, gives a customer-- whether ...

Published · 1,659 views

The Impact of Conflict Management Training on Customer Service Delivery. This was the title of my case study in partial fulfillment of my doctoral degree which I completed in 1996. More on this in a moment.

Published · 2,145 views · Rated 3/5 from 2 votes

According to a recent survey recently conducted by Tealeaf, a leading customer experience management company, one key element to surviving an economic downtu is excellent customer service. This is a huge opportunity for companies (like yours) willing to significantly improve their customer service, as this enables you to stand out among your competition. By providing world class customer service, and listening to what the customer needs and wants, you are more able to satisfy your customer’s needs.

Published · 1,439 views · Rated 3/5 from 1 votes