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Training is one of the most profitable investments an organization can make. No matter what business or industry you are in the steps for an effective training process are the same and may be adapted anywhere. If you have ever thought about developing a training program within your organization consider the following four basic training steps. You will find that all four of these steps are mutually necessary for any training program to be effective and efficient. STEP 1: ESTA

Tom Peters, alumnus of the management consulting firm of McKinsey & Company and one of today's best known and highest paid management gurus, first came to prominence in 1982 as he "knocked our socks off" with his eye-opening best-seller In Search of Excellence. This thought-provoking classic provided us with many valuable lessons from America's Best-Run Companies. Today, 20 years and ten best sellers later, Peters is still on the cutting edge of the on-going business revolution that never seems to end.

Dr. Abraham Maslow studied workplace motivation of employees in the years following World War II. His research has been referenced and adapted many times over the years. From a training or educational perspective, you can use the five levels of motivation that Maslow identified to focus your ...

Using effective audio-visual training aids in your learning events can help reinforce your verbal message significantly, while stimulating the brains of your learners and tapping into different learning modalities. By creating and using effective support material, you can help ensure that you ...

Aha Solutions Unlimited There is a pink elephant between you and another person. You know what I mean. There is something left unsaid. There is some issue hanging in the air. It is like there's a big pink elephant hanging in the space between you and the other person. Perhaps the other person ...

After you read this short article, you will feel comfortable in knowing just how easy it is to apply The 7 Universal Law of Success in your daily life. This article will briefly describe each of the laws and how to relate each one to the way you think, act and behave. But first there is one ...

Should we consider a facilitated Team Building workshop? This is a thought that often comes up in an Organisation. It is usually driven by very definite issues that have arisen concerning the Team, such as performance issues, attitudes, relationships and so on. A Team Building Workshop may well be the solution. The key to success for this workshop is to identify very clear goals and objectives for the outcome of the event. In any Organisation, and at any level, a facilitated

“Back in the day” most children were taught to say “please” and “thank you.” They were also taught to ask permission before taking or doing something, open doors and pull out chairs at the dinner table for ladies, assist elderly people, wear suits to religious functions and to dinner with a date, send a thank you note following a dinner or stay at a friends house, and to generally conduct themselves in a more civil manner according to customs and values of a bygone era. Much of that behavior typically carried over into the workplace. Things have changed a bit over the years.

The impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. Here we offer some core telephone skills tips and techniques to refresh your Office Team. It often astounds me that a Professional will think nothing of spending huge amount of cash on acquiring hi

Success leaves clues. In order for us to become champions, we must watch champions. If we model what they do, think what they think, believe what they believe, learn what they learned, then we will get similar results. One such champio I think we can learn from is one of the great thinkers, inventors, and leaders in history Benjamin Franklin.

One of the most important People Management tools is the regular one-to-one performance discussion. As with most things in life, being effective at performance One-to-ones requires planning, structuring and building effective habits. This article provides a concise ‘how to’ guide to holding effective one-to-one performance meetings to coach, improve and motivate your Team Members. Managing the performance of each of their Team Members is one of the main accountabilities o

In an economy in which organizations of all types and size are struggling to stay afloat, effective service is often a crucial factor in determining whether customers stay or go. The sad fact is that many owners and managers are so distracted with bottom line issues that they forget to focus ...

Trainers become trainers for several reasons. Sometimes they have a passion for it. At other times they simply enjoy the limelight. Sometimes they see it as the shortest path to mammon. Passion alone may not always be enough. Usually it is a combination of passion, skill, experience and that x factor is what really makes a trainer worth her weight in gold.

We must understand the reason why we are here in this world. There is a reason, a purpose of us being here because without a purpose we will not exist. There is a purpose for which we were created and connected with each other. This purpose connects us, pulls, guides, thrives us and it is the purpose that binds us together. What is that purpose? A purpose that is strong enough to keep us alive even in the toughest time of our lives. A purpose that gives us hope and strength t

Improving communication is a major need for many organizations. Whether you are a manager, supervisor, or frontline employee, there are always opportunities to improve communication. Often, communication problems occur when people don’t pay attention to the basics. Here are five keys to better communication. Focus on the Situation or Behavior When communicating, focus on the situation or the behavior occurring, not the person. This allows you to better communicate with the other person, rather than to seemingly pick on them.

The Effective Leader works at building up and maintaining a series of Leadership Competencies which they use to do their job. By ‘competencies’ we do not mean ‘natural’ attributes, personality styles or skills. Competency is something, either natural or learnt, which is practiced and used effectively to achieve their desired goals. For example, someone may be charismatic, but this is only a ‘competency’ if they are consciously aware of this attribute, and use it p

If it seems to you that service providers have become more complacent recently and that the quality of service that they provide has dropped in many instances, you are probably right. In an era when fortunes have plummeted, people struggle to find or keep a job, families are stretched to the ...

From time to time, you may find your service recovery efforts blocked by certain actions or inactions on your part or others in your organization. While you may have good intentions related to re-establishing and maintaining a solid customer-provider relationship, there are a number of obstacles that can get in the way. Here are some of the obstacles that commonly derail recovery attempts. Poor or inadequate communicatio Without solid communication, recovery cannot occur when service breakdowns happen.

It is widely accepted that the worst time waster in business today is that ubiquitous meeting. We all know that if the meeting was productive that the time spent would be worthwhile. But typically that is not the case. Most meetings leaders are not schooled to lead meetings. What follows are 13 key guidelines to guide you in leading your meetings. You will improve your meetings dramatically by using these keys. Each guideline is powerful when used by themselves. However, when you use most or all of them together, in earnest, expect great results.

Is your team struggling with communication or trust issues? Very often those issues boil down to personalities - a misunderstanding of different personalities. Team building activities that focus on personality styles can be a great way to boost morale and reduce conflict. By understanding the personality temperaments of coworkers, you can identify team characteristics and open lines of communication.

An office environment can be intense. It might be pressure from workload, tension with office relationships, stressful problems that are difficult to solve or the ever-increasing demands from Management. Good teamwork at the office will put all these negatives into a completely different light. They move from the present, to the past. The advantage of Teamwork is that they become issues we have addressed, challenges we have responded well to, and shared achievements we have c

If you are considering developing and delivering a training program for your organization, here's the first step! The needs analysis is a crucial activity in the training and development process. All training programs must begin with a needs analysis, therefore the needs analysis is usually the first step in the training process. The purpose of the needs analysis is to identify what performance requirements are needed in order to fulfill the organization's goals and objective

Success in the role of the Team Leader, at any level, is measured by the performance the Team. The effective Team Leader knows that developing a high performing Team involves many Leadership skills, people management competencies and effective use of Leadership processes. There are some fundamental building blocks that must be worked on by the Team Leader on an ongoing basis. These building blocks influence motivation, performance and the drive to achieve high performance. Th

The word ‘emotional intelligence’ is a recent entry into the corporate lexicon. It describes the skill one has to posses in order to manage one’s own emotions or that of others. In fact, it has taken precedence over Intelligence Quotient (IQ) because intelligence is just the spark which is useless by itself, unless it is well managed. True, there are no corporate training programs on it yet, but the need is imminent and is as par with stress management, which is interli

You have probably heard the saying “There just aren’t enough hours in the day.” This is especially true if your job involves traveling to a client’s site or if you work at or travel between remote locations (e.g., branch offices). Transit time can take a big chunk out of your day. In such situations it is important to recognize how to best use your time. This article provides a few tips for time management on the run. Prepare in advance. Make sure that you schedule your appointments far enough in advance to allow for emergencies.

There are a few basic principles in Managing People which Supervisors or Managers at any level should follow. These basic principles ensure that your reports are focussed on achieving their goals and objectives, and have the motivation to achieve success. Here we outline the key tips to effective People Management.rnThe Effective People Manager or Supervisor has a framework of People Management objectives, processes and best practices to ensure they lead, manage, motivate and

Corporate performance is the most important point in the development of the corporate business. The business can reach to the pinnacle point with the excellent performance of the employees in the business. There are prominent factors which analyze the corporate performance. These factors mainly counts the every activity carried out by the staff and the management which enhances or reduces the growth of the business. These unfavorable factors which retard the consistent growth

Your job as an event planner doesn’t stop with the meeting in the company boardroom. You may be call upon to organize an employee appreciation event, an awards dinner, a product launch, the celebration of a company milestone, a gala recognizing a longtime employee’s retirement, an incentive event for the company’s sales force, a fundraising event, a holiday celebration…the list goes on and on.n nThese types of affairs differ from your typical corporate business meetin

There are probably thousands of different team building activities out there on the market today. How can anyone possibly sift through them all and decide on the "best one" for their group? As soon as you put in the search term "team building" into any search engine, it's easy to become overwhelmed just looking at the number of results that come up. Here are three important questions to ask yourself when choosing the right team building activity for your group. They aren't the only questions to ask, but the answers will give you a great starting point.

"It's kind of fun to do the impossible." Walt Disney Impossible. Noah Webster's 1828 dictionary defines it as "That cannot be....Impracticable; not feasible; that cannot be done." But Walt Disney made it a habit of doing what others labeled impossible. Hmmm, he made it a habit. Let's think about that for a minute. Webster's defines habit as "A disposition or condition of the mind or body acquired by custom or a frequent repetition of the same act. Habit is that which is held or retained, the effect of custom or frequent repetition. Hence we speak of good habits and bad habits."

Supplier for your business is as important as your customer. Mostly company focuses on building good customer relationships but forget to nurture the suppliers. Supplier management is a significant part of running your business smoothly. Maintaining good relation with your supplier is so crucial, that if you will let go any of your suppliers you can lose more business as compared to the loss you will face by losing one customer. Always try to develop a mutual understanding wi

Usually people misunderstand the meaning of soft skills and typically relate it with communication alone. Though, yes communication is very much a part of soft skills but it has other dimensions to it too like teamwork, problem solving, leadership and mentoring. These skills are not only important for an individual for the development of the company but are also important from the viewpoint of an individual’s professional growth. Hence it’s imperative for every profession

Conflict should be viewed as neither positive nor negative. Instead, it is an opportunity to identify differences that may need to be addressed when dealing with your internal and exte al customers. It is not unusual for you to experience conflict when dealing with someone else. In fact it is ...

While you work well to optimize your website to rank well on search engines and obtain better customer traffic online you surely need to check that are your efforts fruitful for your website or not. When this is a major conce for a website owner he may use Google analytics tool which can help track the number of visitors, site relevancy over search engines and much more. It is an effective tool which can be used with proper knowledge and if you need to learn using this tool y

Dealing with conflict is a frequent conce for many organizations. Managers and supervisors have to deal with conflict on a daily basis. Many times conflict happens when people see situations differently. Often the potential conflict can be defused by understanding the other person’s point of view. Much has been written on different personality or behavioral styles. A very positive way to deal with conflicts is to gain an understanding of the four different behavioral styles. For example, some people are the no-nonsense, get-the-job-done type.

The jump from Team Member to Supervisor is a huge one for most people. One day you are a member of the Team, good at what you do and confident in your position in the working world. Next day you succeed in getting the longed for promotion in your organisation – and suddenly you find yourself in a whole new world, that is often quite scary! The first hurdle you face, and it is a big one, is ‘What is this role all about?’, 'What do you expect of me?’. People are usually

If you ask 100 people, “Are webinars free?” most of them will answer, “Yes!” If you ask those same 100 people, “Is training free?” they will reply, “No!” Then ask the $64,000 question: “What about training webinars?” Author, speaker, and sales management strategist, Lee Salz, believes the answer to that question is a no-brainer: Attendees will pay for training webinars. After all, speakers are providing more than just information in such webinars—they ar

Tally ERP 9 is a powerful accounting software used by professionals in small as well as big firms. It is used to simplify the work load pertaining to accounts. From credits to debits, tally looks after everything. It is essential to track the financial activities in the organization. It benefits the firms to improve the factors related to investment. To know the finance status, business owners are informed to use the software for better result. Tally has reduced the work load

Our beliefs frame our thoughts and our thoughts create our reality…do you know what you’re thinking? Personal and professional development is a passion, as well as my business, and I often hear people lamenting about this or that problem, expressing a desire to see change in some aspect of ...

There's a certain point in your business life where buzzwords become a nonentity. You've heard them all a million times. They soon mean nothing and actually become an annoyance. The list is endless...quality, empowerment, walk-the-talk, open-book management, win-win, Y2K, out-of-the-box, yadda, yadda, yadda. Growing tired of a buzzword certainly doesn't demean the actual concept, program, or movement described by the buzzword. In fact, it originally gained prominence by virtue of the value it provided to the masses. Why even discuss buzzwords?

Thinkers know better than to be racist. It's generallyunderstood that racists are, well, not thinkers. It'snot that racists are necessarily stupid--it's that theyare ignorant. nnWe like to think that racists are choosing to hang onto their bias because they don't know any better. Thoseof us who are educated--or who think--can overcome anybias through information and intention. Right? nnTell that to our brains. nnA recent study done at Dartmouth College presents someinterestin

Are you looking for ways to improve your team culture for the new year? Team building activities help build a purposeful team culture within your organization, so why not include a workshop in your annual kick-off meeting? One of the reasons companies have offsite team meetings is to not only share and gather information but also to improve their team culture by giving people “face time”. If you’re planning an offsite meeting, here are some things to keep in mind.

ABCO Technology is one of the leading Computer Training Schools who prides itself for providing hands-on practical ncomputer training to both individuals as well as corporate professionals. ABCO Technology is your one stop center nfor exceptional training programs in a wide variety of delivery formats including computer based training, live ninstructor led hands-on computer courses, on site training, as well as IT certification boot camps. We understand nthat everyone has a p

Like so many things we learn on all types of training courses to improve our skills, sales is no different. The answer to the old age question of ‘are salespeople born or taught’ in my opinion is obvious. Definitely sales people can be taught. Day in and day out the skills of sales are taught successfully to thousands of delegates on sales training courses throughout the country. I would not dispute in any way that certain people have a natural ability to communicate with ot

In any workplace or coaching situation, the quality and number of interactions between managers and their employees depend on how well and how often the two communicate. To improve their effectiveness as coaches, supervisors and managers must hone their ability to give and receive feedback. The ...

As a police commissioner once said when he turned down the twentieth bribe offer he had received that day, “Ethics ain’t easy!” All of us are faced by those moments when doing what’s right is very different from doing what’s easy or what would be the most profitable. That’s one of the reasons for a company to have a mission statement and/or a code of conduct: so that employees understand what’s expected of them when they’re faced with the choice between right versus easy, ethical versus profitable.

Like many of you, I have spent my life doing the things that I loved, the things that I needed to do and the things that were expected of me. Along the way, I have accumulated a wall of plaques, a binder of certificates, a number of degrees and certifications and a bookshelf of books, articles ...

Many of us travel for a living or just for fun. Longer trips, especially cross-country or overseas, provide us with the “opportunity” to experience air transportation. We get to stand in long security lines, sit in cramped cabins, go without food or beverages for long periods and feel like a ...

Recently, the Blackberry system went down for around 12 hours. That meant that every Blackberry user could not access their email for 12 whole hours, causing chaos, frustration, and withdrawal-itis. This lack of connection created such an uproar that the New York Times devoted precious space in their ‘Weekend in Review’ section to discuss the nuances about this incident. Namely, NYT reported that we all have a new syndrome called A - A.D.D. – Acquired Attention Deficit

"Life-long learning" is a popular trend that continues to offer vast opportunities to all those who recognize its value. It also applies to more than a single segment of your business. For instance, consider its application in a key area such as customer service and satisfaction. Do your customers know what good service is? Companies that give poor service hope their customers don't know the meaning of good service. Companies that provide excellent service help them find out.

In a recent conversation with a college professor friend of mine, he mentioned a growing phenomenon that occurs in most every one of his sessions with his students. He happens to teach Leadership and Organizational Development, and his classes include students in their late teens as well as adults pursuing advanced studies.

We all know that the economy is not helping companies function at full speed. We also know that job security is a thing of the past and the only thing that can make us feel secure is our ability to learn. We all remember the time when executives doing business in foreign markets and in contact ...

Most people think of team building activities for groups of people that do the same job and work together. Often they don't work together in the same physical space, but they are usually part of the same division or have the same basic job description. But that doesn't have to be the case. Team building programs can be great for all different types of groups. Let's look at a few examples:

S.A.M.I. Learning Centers offer specialized programs in stress management, assertive communication, conflict resolution, and emotional literacy. They welcome individuals from the community as well as employees referred by their organization. S.A.M.I. Learning Centers is also a provider of court-ordered anger management programs. Stress & Anger Management Institute, LLC programs provide education for people who are interested in or who need to learn how to deal with their stress and anger or someone else's stress and anger in a positive, functional way.

Presentation skills play an important role in business today and if you use some of the key 7 skills taught on presentation skills training courses there is no doubt that you can develop the skills necessary to carry out effective presentatio So what are these 7 skills and tips necessary to improve your presentation skills 1. Know your purpose, what are you trying to achieve? The clearer you are in your objective of your presentation the easier it will be to pick the right

According to ancient *Vedic science there exists throughout the entire cosmos a transcendent unified field of pure potentiality that itself is non-changing, but from which all force and matter fields emerge. nThis unified field is the field of all possibilities because all the laws of nature reside within it. This field is also said to be pure creative intelligence, pure consciousness.nnThis transcendent unified field of consciousness that permeates all of creation is your in

Your values, code of ethics, and the internalization of the same are the basis for your development of conscience. Ethics have to come from the inside out, not from the outside in. Aristotle states: “Neither by nature, then, nor contrary to nature do the virtues arise in us; rather we are adapted by nature to receive them, and are made perfect by habit.” According to Aristotle, we can grow and expand in our virtuous behavior through habit. Start building ethical habits by using these 8 reflection points each day:

In the last decades the manpower has developed a lot in all fields, not only out of need for money but of requirement for independence, too. This is how women nowadays gain their own existence, without no more being considered trivial, but, on the contrary, they have the opportunity to build a career and not rely on anyone. This is exactly why nowadays your competition available on the market is very high and one needs increasingly more skills to survive and keep one's job. M

Today Human Resource has become an integral part of the corporate world. No organization can function without Human Resource. Human Resource Management is a study that has emerged from a very old concept called Personnel Management. Since the bureaucratic age of Wage Administration around 1900’s to the emergence of trade unions and subsequently, the concept of Personnel Management came into existence and this slowly gave raise to Human Resource Management. Now human Resourc

The concept of Team is vital to success in Business, and Team Building is part of every Manager’s role. By building high performing Teams, an organisation can harness the power of many individuals to achieve even greater heights. A good Team has benefits both for the Company, and for the individual members of the Team. Belonging to a winning Team is one of the most satisfying and motivating factors inside and outside of work. Team Building is an important part of working li

An easy to understand the definition of Cloud Computing is that it is the delivery of computing services such as storage, servers, databases, networking, software, analytics, etc., on the Internet, which is also sometimes referred to as “cloud”. The various cloud services on offer today belong to any one of the three key categories, namely Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

When you became a manager, there's a good chance that you didn't realize that providing employee training would become a major portion of your job. However, it's a fact that teaching is an essential function of every managerial job. When you're in charge of managing and motivating other workers - no matter how small or large your team may be - training is something that you're going to have to do on a regular basis.

Meetings can be a total waste of time or a powerful and productive communication tool that solve problems, stimulate ideas, promote team spirit and generate action. The results lie totally in how they are run. Organized and well-managed meetings will inevitably produce effective results. Whereas, meetings that are poorly managed lack purpose and focus are a total waste of an organization’s time and money.n nFrom my observations working with hundreds of different companies,

To create a positive relationship with customers, you want them to feel comfortable with you. Here are some ways to quickly establish good rapport with your customer. Create a positive impression with body language. A smile and relaxed, open body position is an invitation to your customer to ...

Brain researchers have found that many things stimulate learner’s brains during training and educational events. Key among these is the environment in which learning is to take place. If you want your learners to achieve maximum learning potential, create a learning environment in which you ensure that everything that they will encounter from the time they enter until the time they leave is focused on accomplishment of your learning objectives. This includes the following: • Organize furnishings and training aids in a manner that is learner-centered.

How does Starbucks get away with charging four bucks ($4.00) for a cup of coffee when there's plenty of good coffee for a lot less all over town? Everyone thought Howard Schultz, founder of Starbucks, was crazy to consider pricing his product that way. But Schultz recognized that he wasn't really selling coffee—he was selling a particular customer experience of which coffee was a centerpiece, but not the sum total. He delivered an exceptional memorable experience that included status, luxury, warmth, connection, and community.

The key to great exhibiting is marketing. But marketing is a very inexact science that leaves room for a multitude of errors to occur. The following are 10 of the most common marketing mistakes that exhibitors often make. Learn to avoid them and you will increase your chances for a successful tradeshow.n n1. Have A Proper Exhibit Marketing PlannnHaving both a strategic exhibit marketing and tactical plan of action is a critical starting point. In order to make tradeshows a po

Consume a variety of foods, including fruits, vegetables, legumes, nuts, and whole grains. Adults should consume at least five servings of fruits and vegetables each day. You can increase your intake of fruits and vegetables by including them in all of your meals, snacking on fresh fruit and vegetables, eating a variety of fruits and vegetables, and eating them in season. Also, you can lower your risk of malnutrition and non-communicable diseases (NCDs) like diabetes, heart d

We often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. But what is the ideal focus and attitude? This article will help identify a positive, assertive, Customer focussed attitude. In Customer Service, the outcome for the Customer and for the

Want to command greater respect at work? Crystal communication transforms business success! To get your point across, recognize that powerful language articulated in a strong, clear voice is crucial to being heard. Men and women approach the business game differently. Not surprising news. What ...

With the divorce rate often reported at 50%, it becomes ever more important to focus on the behaviors that keep a positive feeling between you and your romantic partner or spouse and refrain from the behaviors that damage that lovin’ feeling. John Gottman the noted marriage expert talks about four horsemen that degrade the positive feeling between two people. These include blame, stonewalling, defensiveness and contempt. These four behaviors are guaranteed to increase negative feelings and damage the relationship.

As the global economy has changed over the past 12 months or so, more and more people are turning to Sales training courses to help them secure more sales. Never have we seen such a change in the world, people who had money burning holes in their pockets 12 months ago no longer have the same emphasis on spending. If we look at all the equity people had in their homes that gave them a sense of security which again led to spending without fear, then couple that with the way ba

Azure currently has 99.99% uptime which is more than average, but the company is working to achieve 100% mark. Microsoft Azure, a globally appreciated Cloud computing service, was developed by Microsoft to test, build, deploy, and manage applications. Hence, developing AZ-104 Certification Online will enable you to fly. Engaged in providing a platform as a service (PaaS), software as a service (SaaS), and infrastructure as a service (IaaS), this service works on the basis of Microsoft-managed data centers. It was designed to work with different tools, programming languages, and frameworks.

The nuclear energy technology (NET) market re-emerging, and in fact has been aptly named by some as the Nuclear Technology Renaissance. Interest is being fueled by a number of supporting factors, such as a general improvement of public perception regarding nuclear technologies, and a global need for more reliable, less costly energy sources. The number and technological development of nuclear power plants is increasing worldwide. Under the Nuclear Energy Technology umbrella,

rnIn Customer Service, we get stressed callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually make them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will prevent the Customer from becoming irate. Here we offer key tips and techniques to avoid any caller becoming irate. Despite what the poor Customer Service representative may think, no Cust

Wouldn’t it be great if we can just take a simple and easy test to resolve our conflicts and have a proper conflict resolution? A multiple choice test will be the best: 1. The individual you’re in conflict is? A) Demanding B) Controlling C) Indecisive. You can select from letter A, B, or C and you will uncover and find out all the possible solutions to your conflicting problems and dilemmas. Now, how nice and easy, not to mention simple will that be! Yet sadly, conflicts

Is it time to update your employee handbook or manual? Are you wondering if you should handle the task internally or hire a human resource management consultant to work with you on the project? While the matter of how much help you might need is a function of how much time and expertise that you have within your organization, it’s a fact that working with an outside consultant to some extent is something that can benefit virtually every organization dealing with an employee handbook update. Four Benefits of Hiring an HR Consultant to Update Your Employee Handbook

Let us suppose for just a moment that you could get to the mountaintop of success all by yourself. You have worked very hard and finally you have made it. You have reached the peak. Your success is secure. You have won the trophy. Something is not right though. It is too quiet. Where is ...

Kevin Burns, Corporate Attitude Strategist, is a worldwide authority on Attitude and author of his forthcoming, “Your Attitude Sucks - Fixing What's Wrong With Corporate America” He is an outstanding keynote speaker. He is opinionated, blunt, direct, funny, thought-provoking, incredibly well-researched and usually … right!